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Royalty Tracking Specialist

2 months ago

London, Greater London, United Kingdom ICE Full time
About ICE

ICE is a pioneering organization that empowers rightsholders by providing innovative solutions for royalty tracking and data analysis. Founded by industry experts, we strive to deliver accurate compensation to songwriters and publishers worldwide.

Our cutting-edge technology and expertise in copyright, processing, and licensing enable us to process trillions of streams, ensuring maximum revenue for rightsholders. We collaborate with stakeholders to drive best practices, new processes, and innovative solutions for better royalty flows.

About the Role

As a Royalty Tracking Manager, you will play a critical role in maximizing client royalty income by leveraging analytical tools and industry knowledge. You will work closely with internal teams, clients, and third-party providers to deliver high-quality services and drive revenue growth.

Key Responsibilities:
  • Support the Customer Experience and Online Operations teams in delivering exceptional services.
  • Contribute to the development and maintenance of ICE reports and dashboards, utilizing data analysis skills to drive business insights.
  • Analyze distribution and copyright data to identify anomalies and resolve issues with stakeholders.
  • Provide customer reporting on the royalty tracking service, ensuring timely and accurate information.
  • Collaborate with the Online End-to-End process to enable ICE's performance against customer contracts and SLAs.
  • Identify opportunities for continuous improvement of procedures and implement changes to enhance efficiency.
  • Undertake ad-hoc general administration duties and data gathering to support business needs.
  • Provide in-depth analysis to the wider business on income trends and identify issues and variances vs expected receipts.
  • Communicate and represent customers' needs and priorities within the ICE organization.
Requirements and Qualifications:
  • A minimum of 2 years' experience in a royalty tracking or data analysis role, preferably in a Publisher or Collection Society.
  • Strong analytical skills with the ability to produce insightful reporting to stakeholders at various levels.
  • Experience querying and extracting data from large and complex datasets using SQL or Python (desirable).
  • Experience working in a high-pressure environment with tight deadlines, managing multiple work streams concurrently.
  • Highly numerate and organized with excellent attention to detail.
  • Advanced Excel proficiency.
  • Working knowledge of BI solutions and data visualization tools.
  • Ability to work in a fast-paced, complex, and rapidly growing/changing work environment; proven organization and prioritization skills.
  • Ability to handle high workloads and fast turnarounds.
  • Able to work independently but also in close conjunction with key individuals across different teams.
  • Promote and support innovative thinking and a flexible approach to solving problems.
What We Offer:
  • Competitive local benefits based on your location.
  • We promote flexible working regarding time and/or place.
  • Both mental and physical health initiatives.
  • Corporate pension scheme.
  • Comprehensive training and development opportunities.
  • Industry insider events, team socials, and company events.
  • Enhanced holiday allowance.

We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. We are committed to making all stages of our recruitment process accessible to candidates with disabilities. Please speak to our recruitment team, and we will work with you to make reasonable adjustments to ensure you can perform at your best throughout your application.