Senior Operations Manager

6 days ago

Watford, Hertfordshire, United Kingdom I Love My Job Ltd Full time

Job Title: Senior Operations Executive

Company: I Love My Job Ltd

Job Type: Full-time

Location: Remote (with occasional travel to international warehouses)

Job Description:

We are seeking a highly organized and detail-oriented Senior Operations Executive to join our growing operations team. As a key member of our team, you will be responsible for ensuring seamless coordination across departments and the efficient delivery of products to our customers.

Key Responsibilities:

  • Accurately process sales orders, including handling marketplace orders, communicating with customers, and updating product information.
  • Collaborate with our warehouses for swift and accurate deliveries.
  • Run daily WIPs to ensure stock and orders are allocated accurately.
  • Manage orders once placed, ensuring everything meets expectations.
  • Review supplier manuals to understand procedures and ensure all relevant teams have necessary information to fulfill orders accurately and punctually.
  • Ensure all behind-the-scenes operations are running smoothly, including timely assistance to customer inquiries regarding product details, samples, compliance documentation, and internal data collation.
  • Involvement with transport and shipping of export orders, including to our US warehouse (pallets and containers).
  • Oversee any necessary rework of stock, ensuring costs are approved and accounted for appropriately.
  • Manage communication and coordination with international warehouses.
  • Set and monitor SLAs with the warehouse, including the improvement of order accuracy.
  • Establish and enforce quality control standards and service improvements where necessary.
  • Implement corrective actions to address any discrepancies or issues.
  • Act as a liaison between various teams throughout the organization, facilitating effective communication and workflow management.

Requirements:

  • 5 years of experience in operations administration, with exposure to sales, warehouse, or logistics administration being advantageous.
  • Thorough understanding of the behind-the-scenes operations requirements of major retailers.
  • Confidence in communication, the ability to push back when required.
  • Proficient in Microsoft Office suite, with a strong numerical aptitude, including Excel.
  • Prior experience in the consumer products industry.
  • Display a positive, proactive attitude, with excellent communication and relationship-building skills.
  • Highly organized and adept at multitasking, thriving in a fast-paced working environment.
  • Demonstrate the ability to take initiative independently while fostering a collaborative team spirit.

Language: English (en-US)

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