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Facilities Coordinator

2 months ago

Redhill, Surrey, United Kingdom Reed Full time
About the Role

We are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Reed. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth day-to-day operation of our facilities.

Key Responsibilities
  • Customer Correspondence: Manage customer correspondence, both verbally and in writing, to ensure clarity and professionalism.
  • Email and Call-Out Requests: Provide prompt responses to emails and coordinate engineer call-out requests efficiently.
  • Purchase Orders and Scheduling: Place and track purchase orders with subcontractors, coordinating with sites to schedule work.
  • Client Database Management: Maintain and update the client database daily to ensure accuracy.
  • Engineer Scheduling: Schedule engineers effectively, guaranteeing they have a full workload each day.
  • Task Prioritization: Prioritize tasks to meet deadlines and manage workloads to ensure all tasks are completed.
  • Adaptability: Adapt to a fast-paced work environment, handling multiple tasks with a positive attitude.
  • Communication: Communicate politely and effectively at all levels, providing excellent customer service.
Requirements
  • Administrative Experience: Proven experience in an administrative role with a strong focus on customer service.
  • Communication Skills: Effective written and verbal communication skills.
  • Time Management: Ability to respond quickly and manage time effectively.
  • Scheduling Experience: Experience in scheduling and coordinating workloads - preferred but not essential.
  • Database Management: Proficient in maintaining and updating databases.
  • Prioritization and Organization: Strong prioritization and organizational skills.
  • Teamwork: A team player with a polite and professional demeanor.