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2 months ago
About Thought Machine
Thought Machine is a pioneering fintech company on a mission to revolutionize the banking industry by developing cutting-edge core and payments technology that runs natively in the cloud.
We're a rapidly growing team of over 550 individuals across offices in London, New York, Singapore, and Sydney, with a valuation of $2.7 billion and backing from top investors.
Our culture is built on collaboration, innovation, and a passion for technology, with a focus on delivering exceptional results and having fun along the way.
Job Summary
We're seeking an experienced IT Support Specialist to join our team, responsible for providing top-notch technical support to our employees across the globe.
Key Responsibilities
- Provide in-person support to employees in our London office and remote support to international offices
- Provision and deploy hardware for new and existing employees
- Manage IT hardware stock levels and lifecycle
- Check and maintain meeting room and office IT equipment
- Collaborate with the IT team to provide support and enforce IT policies
- Contribute to infrastructure improvements and independent projects
Requirements
- Experience with Linux or Mac OS (ideally both)
- Experience troubleshooting desktop and laptop hardware
- Solid understanding of networking concepts
Desirable Skills
- Familiarity with JAMF Pro
- Experience in Linux or a passion to learn
- Network troubleshooting experience
- Audio Visual experience
- Google Workspace applications and administration
- Bash and/or Python Scripting
What We Offer
- Competitive salary
- Pension plan (match up to 7%)
- Life insurance - three times annual salary
- Competitive maternity and paternity leave
- Shared parental leave
- 25 days holiday and bank holidays
- Private health insurance with Bupa for you and your family
- Health cash plan (including dental and optical)
- Flexible working hours
- Cycle-to-work scheme
- Electric car scheme
- Season ticket loan
- Access to outstanding learning materials and courses
- Sports and hobby clubs, subsidised by Thought Machine
- All the latest tech you need
- Fresh fruit and cereals
- Huge range of healthy snacks, smoothies, and drinks
- Talented and experienced team as colleagues
- Environment that encourages learning and progress
- Two charity days a year
- Weekly food pop-up