Regional Operations Director

1 month ago

Oldham, Oldham, United Kingdom Ace Centre Full time
Job Summary

We are seeking an experienced and highly motivated individual to provide operational leadership for Ace Centre's clinical services in the North and to support our Senior Management Team (SMT) to ensure the continual improvement of our portfolio of services that focus on supporting the evolving needs of people with complex communication difficulties and put the people we serve at the heart of all decision making.

About Us

Ace Centre is a registered charity (No. 1089313) that specialises in providing Augmentative and Alternative Communication (AAC) and Assistive Technology (AT) services and support for people with complex needs. We offer assessment, training, technical and engineering, research and innovation, and information services, and we work actively with partners and stakeholders to advance service delivery and development across the UK.

Job Responsibilities
  • Provide operational leadership for Ace Centre's clinical services in the North and support the SMT to develop services and enhance systems at a regional level.
  • Be responsible for the co-ordinated planning and delivery of our services in the North, and contribute to the recruitment, induction and ongoing training and support of service delivery staff to ensure we maintain a workforce that has the capacity, skill and competency mix to meet service requirements.
  • Support our SMT to develop working relationships with external partners and to manage overall service capacity and demand, promoting the effective collection and use of data to inform operational decisions and facilitate the formulation and evaluation of business plans.
  • Act as a point of liaison, where appropriate, regarding sensitive and confidential information relating to staff in the North and provide pastoral care to staff who may be experiencing personal difficulties that impinge upon their work.
  • Support and guide clinical staff in the North to maintain personal development records that comply with professional standards, and support them to adhere to the GDPR and Caldicott recommendations through policy development and implementation.
  • Manage complaints relating to service delivery in the North, ensuring complaints are handled promptly and sensitively, avoiding escalation where possible.
  • Act as Deputy Safeguarding Lead.
  • Support the SMT to understand and manage overall service capacity and demand, promoting the use of relevant data and reports to make informed operational decisions and to formulate and evaluate business plans.
  • Inform and contribute to SMT capacity planning for all areas of service delivery to provide a staffing complement that is qualified and able to meet service requirements, addressing such issues as the recruitment and retention of staff and changing service needs.
  • Support the SMT to recruit service delivery staff in the North as required and to ensure robust induction processes are in place for those staff.
  • Support the SMT in the implementation of a robust system of continual professional development in order that professional registration with the HCPC is maintained within the legal and national professional requirements for practice in the North.
  • Support the SMT to develop working relationships with external partners.
Person Specification

Experience

Essential

  • Experience of providing education and training on AAC/AT solutions, principles, and practice.
  • Experience of working with a range of AAC/AT solutions for clients with differing needs.

Knowledge and skills

Essential

  • In-depth knowledge of the AAC/AT assessment process and ability to contribute to this as part of a team.
  • A strong understanding of Ace Centre services to support and enable discussions with SMT colleagues to ensure continuous improvement.
  • Ability to manage complex and challenging situations.
  • Strong verbal and written communication skills.
  • Competent IT skills.
  • Ability to manage own workload.
  • Ability to maintain accurate records/documentation.
  • Evidence of on-going personal development CPD.

Personal attributes

Essential

  • Aware of, and sensitive to, the needs of individuals with disabilities. Committed to maintaining client safety, confidentiality, and privacy.
  • Self-motivated.
  • Enthusiastic team member.
  • Methodical with excellent attention to detail. Willing to work flexibly when required, including occasional overnight stays.

Qualifications

Essential

  • Professional qualification, degree level or above in Occupational Therapy, Speech & Language Therapy, Education or relevant field of experience.

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