Key Holder
4 weeks ago
Job Summary
A Key Holder is responsible for supporting the management team in the daily running of the store, specifically opening, closing, and operations, while seeking opportunities to drive sales through consistently remaining consumer-focused.
Key responsibilities include:
- Holding keys for the store and being responsible for the store opening and closing processes.
- Supporting the management team with the daily operations of the store/counter.
- Reflecting a credible and professional Brand image to all internal and external consumers at all times.
- Maximizing sales through selling, providing excellent service, and retail standards.
- Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines.
Sales and Service
Key Holder will consistently deliver Brand service and sales expectations at all times, participate and support the management team in eventing opportunities, process till transactions effectively, accurately, and efficiently, manage queues as necessary, answer the phone in the correct manner, and deal with consumer queries accurately.
Product Knowledge & Retail Standards
Key Holder will identify features and benefits of products, providing consumers with relevant information, demonstrate a thorough understanding of the Brand and product, adhere to all store/company retail standards, maintain housekeeping standards, support the management team with visual merchandising changes, and maintain an up-to-date awareness of new stock, best sellers, out of stock categories, and layouts.
Operations
Key Holder will be responsible for the opening of the store and beginning preparations for the day, responsible for closing and securing the store/counter at the end of the shift, responsible for banking and till balancing, ensuring the store/counter is clean and organized, supervising the cleaning and delivery staff, and overseeing them outside of business hours, follow Brand/store procedures when receiving, checking, and unpacking deliveries, and actioning stock movements.
Teamwork
Key Holder will offer support and training to colleagues where appropriate, assist cashiers in periods of high customer volume, treat colleagues as consumers and provide them with the best service possible, act as a role model and encourage colleagues to achieve agreed standards, take personal responsibility and ownership for development, understand the company culture, and promote the Brand image at all times.
Security and Health & Safety
Key Holder will be responsible for managing the alarm system, ensuring that the security system is in working order, required to be a part of the store 'on call' team should the alarm be triggered out of hours, identify problems with working conditions, observed hazards/maintenance issues, and report them to management, adhere to store/company Security Policy and Procedures, and take personal responsibility, adhere to store/company Health & Safety Policy and Procedures, ensuring compliance to legal responsibilities and obligations, follow fire safety procedures, and understand how to use associated equipment safely.
Qualifications
Key Holder will possess a demonstrable understanding of excellent service, be responsible and trustworthy, have the ability to problem-solve, be passionate about the Brand, have high attention to detail and a solid understanding of company processes, be able to learn quickly and be compliant in nature, have the ability to hold an engaging conversation, and possess and act upon initiative.
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