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Food and Beverage Training Supervisor
About Us:
At Wales Millennium Centre, we are dedicated to inspiring creativity through exceptional performances and cultural experiences. Our venue is a hub for artistic expression, showcasing a diverse range of productions from musical theatre to contemporary dance.
Role Overview:
We are seeking a dynamic individual to lead our Food and Beverage team, ensuring that our staff are well-trained and equipped to deliver outstanding service. This role is pivotal in maintaining our high standards and enhancing the visitor experience.
Key Responsibilities:
1. **Training and Development:**
- Conduct training sessions for Food and Beverage staff in accordance with established Standard Operating Procedures (SOP).
- Foster a culture of continuous improvement and professional growth within the team.
2. **Leadership and Communication:**
- Direct and motivate Food and Beverage staff to fulfill their responsibilities effectively.
- Serve as a liaison between the team and management, ensuring clear communication of expectations and feedback.
3. **Staff Management:**
- Assist in the management of Food and Beverage personnel, addressing any challenges that arise and escalating issues as necessary.
- Participate in performance appraisals and provide constructive feedback to team members.
4. **Operational Excellence:**
- Ensure that all operations align with the company's standards and policies.
- Report any operational issues to management promptly to maintain service quality.
Work Environment:
This role requires flexibility and availability on weekends due to varying shift patterns. We offer a supportive work environment that values diversity and inclusion, encouraging all employees to contribute to our mission.
Benefits:
- 25 days of annual leave plus bank holidays, pro rata for part-time staff.
- Enhanced family leave policies.
- Health cash plan covering dental and optical care, as well as alternative therapies.
- Access to medical assistance services, including remote consultations.
- Employee assistance programs for legal, financial, and personal support.
- Life assurance coverage.
- Opportunities for professional development and training in Welsh language.
At Wales Millennium Centre, we are committed to fostering a diverse workforce that reflects the communities we serve. We actively seek to create an inclusive environment where everyone feels valued and empowered.