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UK IFM Operations Director
2 months ago
We are seeking a highly experienced and skilled UK IFM Operations Director to join our team at JLL. As a key member of our operations team, you will be responsible for running the UK IFM Business programs across Rolls-Royce JLL Account, with a focus on building sustainable teams and solutions to deliver on business objectives, strategies, and future Account growth.
Key Responsibilities:- Accountable for the JLL Rolls-Royce UK IFM portfolio consisting of +8 million square feet of real estate across all of the UK.
- Responsible for highly functional multi-disciplined teams of JLL employees (400) and third-party supply partner employees.
- Managing budget spend of $50 million across IFM and projects while improving margins and maintaining a high-quality service to the client.
- Identifying, developing, and directing the implementation of business strategy.
- Responsible for leading, motivating, and developing the UK Operations IFM management team.
- Supporting workplace, research and development sites, manufacturing, workplace, and warehousing.
- Deliverable scope includes soft services, hard services, manufacturing support inside the yellow line, critical data centers, and high-tech labs, call centers, engineering, and compliance.
- Building and sustaining superior client relationships that result in revenue and profitability growth.
- Minimum 10 years' experience in a similar role.
- Educational qualifications in Facilities Management / Engineering/Business.
- Has experience leading complex account structures, running multiple teams across multiple locations, and in a large regional capacity.
- Has demonstrated experience in handling client and/or firm sensitivities, knowing when to escalate with urgency, or how to mitigate and de-escalate risks.
- Has demonstrated experience in balancing the interests of the client with those of the firm.
- Has experience in translating client goals and objectives into existing or new business growth.
- Team leadership and participation in a matrix organizational environment.
- Cultural awareness across regions, and passion for diversity.
- Technical Competence.
- Problem Solving & Strategic Thinking.
- Program Management & Organizational Skills.
- Strong interpersonal skills with the ability to establish rapport and credibility with diverse groups.
- Embraces teamwork, values others, demonstrates empathy, and maturity.
- Excellent communication skills, both written and verbal, conveys information in a way that is professional, confident, and easy for others to understand.
- Effective organization and time management skills with the ability to multi-task and prioritize workload to achieve results.
