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Front Desk Associate

2 months ago

Peckham Rye, United Kingdom LHG London Hotel Group Full time
Receptionist Job Description

We are seeking an experienced Receptionist to join our team at LHG London Hotel Group. As a key member of our Front Office Team, you will be responsible for providing exceptional customer service and ensuring a smooth guest experience.

Key Responsibilities:

  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Respond to guest inquiries and resolve issues in a professional and courteous manner.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest services.
  • Develop and maintain a thorough knowledge of hotel services, amenities, and local attractions.
  • Communicate effectively with guests, colleagues, and management to ensure a positive and efficient experience.

Requirements:

  • Previous experience as a Receptionist or in a related customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.

What We Offer:

  • A competitive hourly rate of £12 per hour.
  • A comprehensive training program to ensure your success in the role.
  • A dynamic and supportive work environment with opportunities for growth and development.