Claims Handler

1 month ago


Bolton, Bolton, United Kingdom AXA Full time
About the Role

We are seeking a skilled Claims Handler to join our Commercial Claims team at AXA. As a key member of the team, you will be responsible for managing a portfolio of claims, conducting thorough investigations, and negotiating cost-effective resolutions.

Key Responsibilities
  • Proactively manage a portfolio of claims up to £100K, working closely with brokers and clients to ensure timely and effective resolution.
  • Conduct comprehensive investigations into policy and legal liability for EL, PL, and Disease claims, using advanced negotiation skills and tactics to achieve successful outcomes.
  • Provide exceptional customer service, maintaining a logical and measured approach to all tasks and interactions.
  • Develop and maintain strong relationships with clients, brokers, and internal stakeholders, ensuring seamless communication and collaboration.
  • Stay up-to-date with industry developments, best practices, and regulatory requirements, applying this knowledge to drive continuous improvement and excellence in claims handling.
Requirements
  • Proven experience in claims handling, with a strong track record of managing complex claims and achieving successful outcomes.
  • Excellent negotiation and communication skills, with the ability to build strong relationships with clients, brokers, and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to conduct thorough investigations and make informed decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong knowledge of insurance products, policies, and procedures, with the ability to apply this knowledge to drive effective claims handling.
What We Offer
  • Competitive annual salary of up to £27,000.
  • Annual company and performance-based bonus.
  • Contributory pension scheme (up to 12% employer contributions).
  • Life Assurance (up to 10 x annual salary).
  • 25 days annual leave plus Bank Holidays.
  • Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
  • AXA employee discounts.
  • Gym benefits.

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