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Customer Service Representative

2 months ago

Paddock Wood, Kent, United Kingdom Office Angels Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our customer service team, you will be responsible for delivering exceptional customer support and ensuring a seamless customer experience.

Key Responsibilities
  • Customer Support: Handle incoming customer inquiries via phone, email, and in-person, providing accurate and timely information regarding products, orders, and deliveries.
  • Problem-Solving: Resolve customer complaints effectively and efficiently, maintaining a high level of customer satisfaction.
  • Record Management: Maintain accurate customer records and update the CRM system to ensure seamless customer interactions.
  • Collaboration: Work closely with other departments to ensure a cohesive customer experience.
  • Continuous Improvement: Contribute to initiatives to enhance customer service processes and improve overall customer satisfaction.
Requirements
  • Previous Experience: Previous experience in a customer service role, preferably in a fast-paced environment.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Problem-Solving Abilities: Strong problem-solving abilities, with the ability to think critically and resolve complex issues.
  • Technical Skills: Proficient in using CRM systems and Microsoft Office Suite.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
What We Offer
  • Competitive Salary: A competitive salary package, reflecting your skills and experience.
  • Opportunities for Growth: Opportunities for career growth and development, with a supportive and collaborative work environment.
  • Ongoing Training: Ongoing training and support to enhance your skills and knowledge.
  • Collaborative Work Environment: A dynamic and supportive work environment, with a focus on teamwork and collaboration.