Claims Team Leader

3 weeks ago

Northampton, Northamptonshire, United Kingdom Stride Resource Management Ltd Full time
Job Title: Claims Team Leader

We are seeking a dedicated and experienced Claims Team Leader to oversee the management of various Motor Claims Teams within a dynamic environment.

As a Claims Team Leader, you will be responsible for:

Key Responsibilities:
  • Supervising and guiding Claims Handlers to ensure adherence to agreed SLA's and KPI's.
  • Approving claims settlements within allocated financial boundaries.
  • Ensuring team proficiency in policy wordings, internal guides, and processes.
  • Collaborating with clients to meet specific needs, attending review meetings as needed.
  • Maintaining accurate reserves and controlled costs.
  • Working closely with other departments for litigated cases to ensure compliance with standards.
  • Acting as the main point of contact for any escalations and resolving complaints promptly.
  • Ensuring timely completion of annual appraisals, monthly 1-2-1 sessions, and agreed development plans.
Requirements:
  • Previous experience as a Claims Team Leader in a regulated environment, preferably within Motor Claims.
  • Commitment to exceptional client service, with a clear understanding of best practices.
  • Proven technical expertise and overall general insurance knowledge.
  • Ability to create a positive work environment and inspire colleagues and team members.
  • Proactive approach to learning and development for yourself and your team.

In return, you will receive a competitive salary, a comprehensive benefits package, and opportunities for career growth within a dynamic and supportive team environment.

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