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Senior Payroll Administrator
2 months ago
We are seeking a highly skilled and experienced Pension Administrator to join our Pensions Team at Royal Mail Group. As a key member of our team, you will play a crucial role in ensuring the accurate and timely payment of pension benefits to our members.
Key Responsibilities- Support the Team Leader with the review and sign-off of each payroll run to ensure accuracy and timeliness.
- Provide support to the Team Leader with the effective planning of casework and annual projects in accordance with our contractual obligations and service level agreements.
- Work closely with Payroll Administrators to approve payroll calculations and review and validate member record changes.
- Have specific responsibility for resolving complex cases and coaching payroll and pensions administrators on key learning points to enable them to resolve similar future cases.
- Act as an escalation point for member queries and complaints relevant to the Payroll team and ensure compliance with relevant payroll and pensions processes.
- Coach administrators to address in-process errors to prevent recurrence, both in the payroll team and the wider Pension Service Centre, and ensure safe systems of work.
- Demonstrable experience as an experienced, professional payroll practitioner, with a strong understanding of Payroll and HMRC rules and regulations.
- Experience of developing, leading, and motivating a team and delivering a professional, customer-focused service within a structured, regulated commercial framework.
- Strong influencing skills and the ability to engage effectively at all levels, both internal and external to Royal Mail Group.
- Demonstrably strong written and verbal communication skills, with the ability to assimilate complex information and translate into easily understandable language.
- Proven planning and organisational skills, including experience of delivering to demanding timescales and working flexibly to ensure that stakeholder and customer requirements are met.
- Proven exponent of Service improvement tools and techniques, with a track record of challenging the 'status quo' leading to the delivery of both transformational and incremental change.
- English Language and Mathematics at GCSE/A Level.
- Possess or be willing to study for a professional payroll qualification via a Workplace Pensions Apprenticeship scheme.
- Desirable professional pensions qualification (e.g., Certificate/Advanced Diploma in Pensions Administration; PMI Award in Pensions Essentials; QPA etc).
- RMG Share Schemes - partnership and matching share offer.
- Family-friendly support - enhanced maternity pay, paternity leave, adoption leave, and shared parental leave.
- Discounts and offers - over 800 offers to help you save on things like groceries, days out, holidays, and household bills.
- Supportive and generous company sick pay.
- Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life, from your physical and mental health to financial and social support and advice.
