Support Services Team Supervisor
4 weeks ago
Position Title: Support Services Team Supervisor
Location: Based at LinkLiving's office.
Working Hours: 37.5 hours per week (options of 9-5 or 8-4, Monday to Friday, with potential evening and weekend shifts)
About the Role: Are you dedicated to enhancing the lives of individuals? Do you aspire to work for an organization that prioritizes both employee wellbeing and the welfare of those they assist? Become part of a compassionate, trauma-informed team where innovative and adaptable methods of support are encouraged.
Our Values: At LinkLiving, our core principles guide our recruitment and operations:
- Empathy: Understanding individual needs and circumstances.
- Respect: Treating others as they wish to be treated.
- Integrity: Upholding honesty and strong moral values.
- Caring: Demonstrating kindness and concern for others.
About LinkLiving: We are a Scottish charity focused on health and wellbeing, assisting individuals in managing or overcoming adverse life experiences such as trauma, mental health issues, poverty, and inequality. Our goal is to empower individuals to build on their strengths and aspirations to lead fulfilling lives. Our support services include:
- Personal development and employability initiatives
- Self-help coaching
- Supported accommodation
- Home care services
- Housing assistance
- Befriending programs
- Social cafes
Service Overview: Our Supported Living and Housing Support Service operates throughout the region, utilizing a trauma-informed approach to assist individuals in achieving independence within their homes. This includes support with personal care and medication management when necessary. Collaboration with various statutory and voluntary organizations is essential to ensure comprehensive support for those we serve.
Key Responsibilities: The primary function of this role is to provide leadership, guidance, and oversight to a team of support workers. You will ensure that service objectives are met, coordination of individual support is maintained, and compliance with relevant policies and procedures is upheld. As the first line manager, you will be responsible for delivering high-quality services that meet both internal and external standards.
Collaboration: Working closely with the Service Manager, you will leverage your extensive experience to guarantee the provision of high-quality, person-centered services. Building effective partnerships with external agencies and promoting collaborative opportunities will be vital in enhancing outcomes for those we support.
Candidate Profile: The ideal candidate will possess a solid educational background, including a SVQ in Social Services and Healthcare at SCQF Level 9 and a SVQ in Care Services Leadership and Management at SCQF Level 10, or the ability to obtain these qualifications within the specified timeframe. You should demonstrate experience in coordinating complex support arrangements and possess knowledge of social care and housing issues, including welfare rights and entitlements.
Successful candidates will have a deep understanding of the challenges faced by marginalized individuals, alongside experience in team leadership and support supervision. Strong mentoring skills and a proven track record in colleague development are essential.
Flexibility, sound judgment, and decision-making capabilities are crucial, as is the ability to work varied hours, including evenings and weekends. A valid driving license and access to a vehicle are also required due to the geographical area covered.
Benefits: As a LinkLiving employee, you will enjoy a range of benefits, including:
- Competitive salary with annual reviews and performance-related increases
- 35 days of annual leave (including public holidays) pro rata, with an additional 3 days after 3 years of service
- Options to buy and sell holiday
- Enhanced sick pay and family-friendly policies
- Access to funded SVQ qualifications and extensive learning opportunities
- Memberships for Disclosure Scotland and the Scottish Social Services Council
- Defined contribution pension scheme with generous employer contributions
- Access to an electric vehicle leasing scheme
- Life assurance benefits
- Healthcare cash plan for employees and dependents
- Employee assistance program for health and financial wellbeing
- Additional perks such as cycle to work scheme and monthly bus pass scheme
For a comprehensive overview of the benefits available, please refer to the relevant documentation.
Application Process: Interested candidates are encouraged to complete an application form as outlined in the provided instructions. Alternative application methods are available upon request.
LinkLiving is committed to inclusivity and welcomes applications from diverse backgrounds. Our offices are fully accessible, and we are proud to be a Disability Confident Leader, ensuring that all disabled candidates who meet the essential criteria are interviewed.
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