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Operations Administrator

2 months ago

Glasgow, Glasgow City, United Kingdom Genpact Full time
Job Title: Operations Administrator - Senior Process Associate

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Job Summary:

We are seeking an experienced Operations Administrator to join our team as a Senior Process Associate. In this role, you will be responsible for processing all operational tasks, including mail activities, money in/out, plan servicing, trading, distribution, and corporate actions, within set service level agreements.

Key Responsibilities:
  • Daily processing for all operational processes in line with the service table and regulatory requirements for Mail-in/Out, Money in, Money out, Plan Servicing, Customer reporting, Trading & Settlement, Distribution, and Corporate actions
  • Daily completion workload ensuring completed right first time and in line with SLA's targets
  • Raising & responding to client queries/issues
  • Be accountable for actions and take ownership for the accurate completion of tasks
  • Assist with non-standard client requests
  • Highlight any concerns or risks of service failure to Team Leader
  • Work in full compliance with established processes
  • Have client focus on all activities
  • Assist in the clearance of transactional-related stock and cash breaks
  • Escalating to line manager any suspected transactional issues, failures, or potential losses
  • Ensure timely corrective action of errors to minimize losses
  • Ensure the timely event reporting of breaches and incidents and identification and implementation of preventative measures when issues arise
  • Work in full compliance with established processes
  • Support the resolution of incidents raised by providing information and evidence where required
  • Liaise closely with other teams, to ensure all business processes run smoothly and effectively
  • Participates in ad hoc projects as defined by Team Manager
  • Participate in daily huddles and team meetings
  • Support team and wider teams in resolution of issues and incidents raised
  • Support the Change team with changes and platform releases
  • Identifying areas for improvement within current processes
  • Take ownership of own knowledge and development by having Personal Development Plan in place
  • Participate in regular review of written procedures and controls for existing and new processes
Qualifications:
  • Minimum qualifications
  • Desirable would be Investment Operations Certificate (IOC) qualification or working towards
  • The desire for ongoing self-development
  • Experience and understanding of wealth management
  • Working in a multi-functional team
  • Preferred qualifications
  • Ability to effectively operate in a high volume, service delivery environment
  • Excellent client focus and relationship building
  • Ability to work on time critical tasks and manage multiple priorities
  • Microsoft Office Suite
  • Strong attention to detail
  • Process improvement awareness
  • Problem solving
  • Self-motivated and enthusiastic
  • Resilient and adaptable to ongoing change
  • Shows initiative and ability to work to one's own deadlines without managerial instruction and/or supervision
  • Completer/Finisher
  • Communication skills
What We Offer:
  • Attractive salary
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports language courses, professional trainings and great career development opportunities
  • Free access to our award-winning learning platform