Restaurant Customer Service Representative
4 weeks ago
At Dobbies, we're passionate about helping our customers achieve their gardening goals. As a key member of our team, you'll play a vital role in delivering exceptional customer service and driving sales through effective customer interactions.
Responsibilities
- Provide outstanding customer service by assisting customers with various transactions and offering personalized product recommendations.
- Drive sales by promoting the benefits of our products and services, including our Dobbies Club membership.
- Offer expert product knowledge to customers, addressing their queries and concerns in a professional and courteous manner.
- Contribute to maintaining a clean and organized store environment, working collaboratively with your team to ensure a positive customer experience.
- Be flexible and willing to work across various areas of the store, including the shopfloor, stockroom, and restaurant, to meet business needs.
What We're Looking For
- A passion for delivering exceptional customer service and a commitment to exceeding customer expectations.
- Experience in a customer-facing role, preferably in a retail or hospitality environment.
- Strong communication and interpersonal skills, with the ability to build relationships and work effectively as part of a team.
- A positive attitude, with a 'can-do' approach and a willingness to learn and develop new skills.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- A commitment to our values, including being one team, getting better every day, bringing a smile, living and breathing gardens, and making it work for our customers.
What We Offer
- A competitive annual leave entitlement, allowing you to take time off when you need it.
- A generous discount scheme, offering 50% off in our restaurants, 25% off in our garden centre, and 10% off in our food halls.
- Access to Wagestream, allowing you to access your earnings ahead of payday, save for the future, and receive financial advice.
- Access to Retail Trust, providing confidential support, a virtual GP, free counselling services, and discounted retail rewards.
- Access to Dobbies Academy, offering eLearning opportunities and development programs to help you grow and develop in your role.
- A thriving culture, with a passionate, diverse, and committed team dedicated to making it work for our customers.
About Us
At Dobbies, we're proud to have a rich history dating back to 1865. As the UK's largest garden centre retailer, we have 77 stores, including six little dobbies, and a Central Support Office near Edinburgh. Our passion for gardens and plants is what sets us apart, and we're committed to being a great place to work, where our colleagues can be the best version of themselves every day.
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