Senior Business Services Manager, CIB COO

2 weeks ago


Birmingham, Birmingham, United Kingdom Lloyds Banking Group Full time

About This Opportunity

We're seeking a highly skilled and experienced Senior Manager to join our Corporate & Institutional Banking (CIB) division as a Business Services Manager, reporting into the Head of Innovation and Productivity. This is an exciting opportunity to shape the future of our business and drive operational excellence.

Key Responsibilities

  • Develop and implement a strategic plan to improve business processes and reduce costs.
  • Lead the programme management of outsourcing and offshoring projects, ensuring seamless execution and minimal disruption to our operations.
  • Build and maintain strong relationships with offshore partners, ensuring high-quality service delivery and compliance with regulatory requirements.
  • Collaborate with cross-functional teams to identify and implement process improvements, leveraging technology and digital platforms to drive efficiency and innovation.
  • Influence the development of our outsource and offshoring strategy, ensuring alignment with our business objectives and risk management framework.

Requirements

  • Proven track record of delivering business transformation and process improvement initiatives.
  • Experience in programme management, with a strong understanding of outsourcing and offshoring models.
  • Excellent leadership and communication skills, with the ability to influence senior stakeholders and build strong relationships with offshore partners.
  • Strong analytical and problem-solving skills, with the ability to identify and implement cost-saving initiatives.
  • Ability to work in a fast-paced environment, with a focus on delivering high-quality results under pressure.

About Lloyds Banking Group

We're a leading financial services group, committed to helping Britain prosper. Our colleagues are passionate about making a difference to our customers, businesses, and communities. We're focused on creating a values-led culture, where everyone has the opportunity to make a real impact.



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