Microsoft 365 Technical Support Specialist

4 weeks ago


London, Greater London, United Kingdom Regal Cloud Full time
Position Overview

Microsoft 365 Technical Support Specialist

Company: Regal Cloud

Contract Type: Temporary Engagement

Support Level: Advanced Technical Support

Security Requirement: SC Clearance Required

Are you an experienced Microsoft 365 Technical Support Specialist seeking a rewarding temporary engagement? Regal Cloud is looking for a dedicated professional to join our team.

Role Summary:

In this role, you will be responsible for providing advanced technical support, addressing complex issues related to our Microsoft 365 environment. Your skills will be essential in maintaining operational efficiency and ensuring user satisfaction.

Key Duties:

  • Provide advanced technical support for Microsoft 365 services.
  • Diagnose and resolve intricate technical challenges.
  • Assist in the setup, configuration, and upkeep of Microsoft 365 solutions.
  • Work collaboratively with IT teams to ensure effective service delivery.
  • Offer training and support to end-users to enhance their experience.
  • Maintain comprehensive documentation of issues, solutions, and processes.

Essential Qualifications:

  • Demonstrated experience in a Microsoft 365 support role.
  • Thorough understanding of Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive.
  • Exceptional problem-solving abilities and technical troubleshooting skills.
  • Familiarity with PowerShell for automation and management tasks.
  • Strong communication and interpersonal skills.
  • Ability to work autonomously as well as part of a collaborative team.
  • Prior experience in advanced technical support roles.

What We Provide:

  • Competitive compensation package.
  • A dynamic and innovative work atmosphere.
  • Opportunity to engage with leading-edge technology.
  • Initial temporary engagement with potential for extension.


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