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Commercial Waste Sales Officer
2 months ago
CRA GROUP LIMITED is seeking a highly motivated and experienced Commercial Waste Sales Officer to join our team in Thurrock Borough. As a key member of our Commercial Waste Services team, you will be responsible for obtaining new commercial waste customers and retaining existing ones.
Key Responsibilities- Advise business owners on their responsibilities regarding commercial waste and recycling, and obtain new business opportunities in accordance with our pricing structure.
- Work closely with the Contracts & Business Development Manager to achieve realistic revenue objectives through strategic sales and customer retention.
- Liaise with existing and new customers to provide advice and services where required.
- Contribute to the continuous improvement of our Commercial Waste Services and wider Environment portfolio.
- Make a major contribution to the development of our commercial waste service through various forms of communication, including interaction with businesses, promotional campaigns, and effective running of the Commercial Waste Department.
- Be accountable to the Contracts & Business Development Manager for achieving agreed sales objectives, promotions, and marketing, service outputs, and personal key performance indicators.
- Model the attitudes and behaviours as set out in the Council's Code of Conduct.
- Represent the Council in a professional manner when interacting with clients while delivering Commercial Waste services.
- Develop and implement initiatives that will add value to the services being delivered by the Commercial Waste Service.
- Assist and implement marketing and operational strategies to maximise the customer base against competition from private competitors.
- Ensure that the service operates within the Council's regulatory framework, including financial and human resource standards.
- Develop a borough-wide Commercial Waste service in a manner that reflects the professional image of the service and the Council.
- Provide advice and guidance in the interpretation of legislation affecting businesses and provide general advice and guidance to customers and local businesses, council officers, and elected Members on relevant matters.
- Be responsible for pricing special collections and scheduling such work in accordance with agreed pricing structures and operational methods.
- Develop relations with businesses within your allocated Sales Territory to identify and secure cross-sell opportunities for other products and services provided by the Council.
- Be responsible for completion of service contracts, collecting payments for special collections and existing debts, and ensuring that such payments are managed in accordance with established financial controls.
- Be fully aware of hazardous waste and means of disposal as regards to the Environmental Protection Act (EPA).
- Liaise with Enforcement Officers to regularly audit the Commercial Waste portfolio to ensure that crews are only collecting from credited customers and specified volumes of waste.
- Liaise with commercial waste admin and operations in the delivery and removal of containers when required.
- Ensure that all customers are aware of the duty of care documentation.
- Assist in the stock control of bins to Commercial Waste customers and domestic properties and provide information on overall stock.
- Work with the business support team and with regards to sales, debt collection, monitoring, working with enforcement where appropriate, signing and amending contracts, special collections, and any trade waste infringements.
- Support the Contracts & Business Development Manager with the monitoring and reporting of Commercial Waste infringements in respect of the EPA.
- Liaise with operations managers and crews with regards to the Commercial Waste portfolio.
- Ensure service delivery standards are achieved, liaising with operations where required.
- Fully investigate complaints and conduct 'follow-through' actions to deal with causes of genuine complaints.
- Any other duties, commensurate with the post and grade, which may be allocated from time to time.
- Use and assist others in the use of information technology systems to carry out duties in the most efficient and effective manner.
- Undertake training and constructively take part in meetings, supervision, seminars, and other events designed to improve communication and assist with the effective development of the post and post holder.
- Carry out duties and responsibilities in accordance with the Council's commitment to customer service excellence and ensure compliance with the customer care standards.
- Be committed to the Council's core values of public service, quality, equality, and empowerment and demonstrate this commitment in the way duties are carried out.
- Ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation.
- Carry out duties and responsibilities in accordance with the Council's Health and Safety Policy and relevant Health and Safety legislation.
- At all times, carry out responsibilities/duties within the framework of the Council's Dignity for all Policy (Equal Opportunities Policy).
- A full UK driving licence and access to a car are required.
