Restaurant Operations Manager

2 months ago


Maidstone, Kent, United Kingdom McDonald's Full time

About the Role

We are seeking a highly skilled and experienced Shift Leader to join our team at our brand new McDonald's restaurant in Folkestone Services on the M20 near Hythe.

As a Shift Leader, you will be responsible for leading a team of employees and ensuring that all shift work requirements are met. This includes orienting, assisting, and coaching employees, as well as monitoring operations and allocating resources.

You will be working in a fast-paced environment and will be responsible for driving sales, growing profitability, and delivering an outstanding customer experience.

Key Responsibilities

  • Display leadership and role model customer-focused behaviors to delight our customers
  • Delivery of personalized service and connect with our customers
  • Lead by example and adapt to customer needs through your team
  • Answer customer queries and keep up-to-date with knowledge on our food and promotions
  • Use initiative, confidence, and problem-solving when interacting with colleagues and customers
  • Treat all colleagues and customers with courtesy and respect

What We Offer

We offer a competitive benefits package, including free parking, long service awards, and enrollment in a pension scheme after 3 months. You will also receive discounted meals and employee discounts from top high street and online brands.

Training and Development

We provide full training at our Maidstone Services restaurant at Junction 8 of the M20, and travel or accommodation will be provided during your training.



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