Implementation Consultant for Social Housing
2 months ago
We are seeking an experienced Implementation Consultant to join our UK-based Housing team at NEC Software Solutions. As a key member of our team, you will play a crucial role in implementing NEC Housing systems, specializing in IT Repairs or Asset Management systems for the not-for-profit social housing sector.
Main Responsibilities- System Implementation: Offer expert guidance in implementing NEC Housing systems, focusing on configuration and build.
- Customer Support: Provide excellent advice to current customers using NEC Housing, ensuring they are satisfied with our product.
- Training and Development: Create and maintain training courses and solution design manuals for customers and internal teams.
- Staying Up-to-Date: Stay current with the latest developments in Social Housing Management.
- Travel and Collaboration: Be flexible and available for travel throughout the UK to visit customer and company sites when required.
- NEC Housing Expertise: In-depth knowledge of NEC Housing, ideally with experience in Allocations, Rents, or Service Charge Modules.
- Implementation Experience: Demonstrated expertise in implementing Housing systems, with a strong focus on system configuration and build.
- Consultancy Skills: Proven track record of providing high-quality consultancy services to customers, including Local Authority Housing, ALMOs, or Housing Associations.
- Customer Feedback: Ability to consistently achieve positive customer feedback through effective delivery of consultancy and training services.
- Training Materials: Proficiency in creating and maintaining training materials, including courses and solution design manuals for customers.
- Project Management: Proficiency in handling multiple parallel projects.
- Module Configuration: Experience in creating, configuring, and implementing NEC Housing system modules.
- Technical Knowledge: Working knowledge of Unix and/or SQL.
We are a global tech giant, part of the NEC Corporation. Our software helps dispatch ambulances, support families, keep trains on the move, locate missing people, and even test the hearing of newborn babies. We work with governments, hospitals, police forces, housing providers, local authorities, and more. We help them pay financial support faster, speed up treatments for patients, and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
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