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Accommodation Team Leader

2 months ago

Taunton, Somerset, United Kingdom Grosvenor Casinos Limited Full time
Job Overview

Grosvenor Casinos Limited is seeking a highly skilled Accommodation Team Leader to join our team. As a key member of our customer-facing team, you will be responsible for ensuring that our customers have a exceptional experience in our venues.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to our guests, ensuring that their needs are met and exceeded.
  • Team Leadership: Lead and motivate a team of customer-facing staff, providing guidance and support to ensure that they are equipped to deliver outstanding customer service.
  • Operational Management: Manage the day-to-day operations of the accommodation team, ensuring that all tasks are completed to a high standard and that the team is working efficiently.
  • Problem-Solving: Identify and resolve customer complaints and issues in a professional and timely manner.
Requirements
  • Customer Service Skills: Excellent customer service skills, with the ability to provide a high level of service to our guests.
  • Leadership Skills: Strong leadership skills, with the ability to motivate and guide a team of customer-facing staff.
  • Operational Management Skills: Ability to manage the day-to-day operations of the accommodation team, ensuring that all tasks are completed to a high standard.
  • Problem-Solving Skills: Ability to identify and resolve customer complaints and issues in a professional and timely manner.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and development within the company.
  • Supportive Team Environment: A supportive and collaborative team environment.