Airport IT Systems Analyst

4 weeks ago

Luton, Luton, United Kingdom TUI Full time
About the Role

We are seeking a highly skilled Airport IT Systems Analyst to join our Ground Operations team. As a key member of our team, you will be responsible for ensuring the optimal performance of our airport business IT systems and providing support to users.

Key Responsibilities
  • Act as liaison between business and Airline IT to ensure regulatory compliance, optimal service delivery, and ground handling agent processes and training delivery.
  • Be responsible for functional testing and quality checks of airport systems from a business perspective, together with necessary stakeholders.
  • Project manage individual deployments of systems/software, bringing together all stakeholders to ensure successful delivery of functionality.
  • Provide support and expertise to internal & external customers on airport IT related check-in & weight and balance systems.
  • Undertake detailed analysis of airport IT infrastructure and assess suitability/compatibility for the deployment of Group Airlines airport IT systems and internal departmental software.
  • Ensure the systems content of the Ground Operations Manuals (GOM) and Internal Procedures Manual (IPM) and other processes and procedures correctly reflect the way the systems work.
  • Evaluate the impact of software upgrades from the supplier of the systems and new 3rd party software, making recommendations on acceptability.
  • Identify and make suggestions for constant innovation in the area of airport IT systems and the impact on overall customer experience at the different airports.
About You
  • Prior experience in a Business Analyst or similar position would be highly regarded.
  • Sound knowledge of Ground Handling procedures and processes, including regulatory and government requirements.
  • Strong analytical and problem-solving skills with an eye for detail, maintaining an overview.
  • Well-developed analytical and reporting skills.
  • Ability to learn new systems quickly and in depth.
  • Subject Matter Expert in DCS (Departure Control) and Ground Handling systems.
  • Ability to produce and deliver training to Ground Handlers on the DCS system.
  • Good knowledge of English is required, knowledge of other languages is desired but not essential.
  • Good communication and stakeholder management skills with ability to work comfortably across cultures and markets.

At TUI, we value diversity, equity, and inclusion, encouraging everyone to come as you are. We are committed to supporting candidates with disabilities and impairments.

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