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Service Delivery Manager

2 months ago

Watford, Hertfordshire, United Kingdom Allwyn UK Full time
About the Role

We are seeking a highly skilled and experienced Deployment Service Delivery Team Lead to join our team at Allwyn UK. As a key member of our Deployment service delivery team, you will play a crucial role in managing the delivery of our services to retailers and ensuring the quality of our products and services.

Key Responsibilities
  • Process Optimization: Identify and recommend process improvements to optimize productivity and enhance the quality of outcomes.
  • Team Leadership: Lead team members to implement relevant solutions to further optimize deployment delivery and foster strong relationships between project teams and relevant 3rd parties.
  • Implementation of Deployment Software: Work closely with data architecture teams and 3rd party project teams to ensure the build and test phase are well considered and the go-live of the software package aligns to the Deployment milestones.
  • Risk Management: Identify potential risks and develop mitigation strategies, and proactively address issues that may arise during the deployment planning process.
  • Reporting and Analysis: Work closely with Data Analyst to regularly prepare progress reports on Deployment Project Teams delivery and present storyboards and take ownership for service delivery performance, incidents, and retailer expectations.
Requirements
  • Experience and a track record of successful deployment projects from start to finish.
  • Experience of leading small teams/functions with a multi-skilled skill set.
  • Experience in customer services excellence, with a clear focus on providing excellent customer service to clients and stakeholders.
  • Experience in working collaboratively with internal and external team members while bringing the outside in in terms of knowledge and 3rd party specialist.
What We Offer
  • 26 days paid leave (plus bank holidays).
  • Annual bonus scheme.
  • 4 x Salary of Life Insurance.
  • Pension: we'll match your contribution up to 8.
  • Single Private Health Cover.
  • £500 Wellness Allowance.
  • Enhanced parental leave (maternity and paternity).
  • Eye Care, Dental and Cycle To Work schemes.