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Porsche Customer Experience Specialist
2 months ago
We are seeking a highly skilled and customer-focused Personal Case Manager to join our team at RAC Motoring Services. As a Personal Case Manager, you will be responsible for delivering exceptional customer experiences and ensuring that each customer feels valued and supported throughout their interaction with our team.
Key Responsibilities:
- Provide exceptional customer service and support to customers via phone, email, and other communication channels.
- Act as a single point of contact for customers, resolving their queries and concerns in a timely and professional manner.
- Work closely with internal stakeholders to ensure that customer needs are met and exceeded.
- Stay up-to-date with product knowledge and industry developments to provide informed and accurate advice to customers.
Requirements:
- Proven experience in a customer-facing role, preferably in a call centre or retail environment.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and ability to think critically.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment.
