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Pension Administrator

2 months ago


Leeds, Leeds, United Kingdom WTW Full time
{"title": "Pension Administrator Role", "description": "At WTW, we are seeking a skilled Pension Administrator to join our team. As a Pension Administrator, you will be responsible for the administration of occupational pension schemes, ensuring that all client/members' needs are met. Your duties will include communicating effectively with clients/members, providing a quality customer experience, and dealing with simple queries and requests. You will also be responsible for recognizing and escalating potential problems and complaints, and ensuring that all complaints are immediately notified to Senior Administrator. Additionally, you will monitor your own workflow to ensure service levels are achieved, accurately perform manual calculations, and assist the wider team in more complex/project work when required. If you are a detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**

* Communicate effectively with client/members via the telephone, letter, and email.
* Consistently provide a quality customer experience to clients/members.
* Deal with simple queries and requests by the use of standard letters and reference to procedures.
* Recognize and escalate potential problems and potential complaint cases.
* Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator.
* Monitor own workflow to ensure service levels are achieved.
* Accurately perform manual calculations.
* Assist the wider team in more complex/project work when required.
* Help to provide an efficient, professional service to meet all client/members' needs and to promote WTW Brand.
* Develop knowledge of clients' pension schemes.
* Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.

**Requirements:**

* Able to work to a high level of accuracy.
* Able to work well under pressure and meet targets.
* Interpersonal skills to include good written and verbal communication.
* Customer and quality focussed.
* Computer literate.

**About WTW:**

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

**Equal Opportunity Employer**