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Infrastructure Support Engineer
2 months ago
**Job Summary**
Search Talent is seeking a highly skilled and experienced Infrastructure Support Engineer to join our team. As a key member of our infrastructure team, you will be responsible for providing technical expertise and support to our clients across the UK.
**Key Responsibilities:**
- **Troubleshooting and Resolution**: Troubleshoot and resolve complex infrastructure issues in a timely and efficient manner.
- **Infrastructure Maintenance**: Maintain and monitor infrastructure systems to ensure optimal performance and availability.
- **Project Collaboration**: Collaborate with cross-functional teams to implement new infrastructure solutions and improve existing ones.
- **Technical Expertise**: Leverage your technical expertise to optimize services and improve overall infrastructure performance.
- **Team Support**: Provide technical guidance and support to junior team members, promoting knowledge sharing and skill development.
- **Continuous Improvement**: Contribute to the development of new ideas and suggestions for continuous service improvement.
- **Documentation and Compliance**: Develop, produce, and maintain accurate IT documentation and adhere to established IT procedures.
**Requirements:**
- Proven experience in a long-term 2nd or 3rd Line support role.
- Strong technical proficiency in Microsoft Windows Server, Active Directory, Microsoft 365, Intune, Teams, Azure, Citrix, and VMWare.
- Experience with Backup/Archiving technologies.
- Scripting knowledge such as Powershell and an interest in automation/orchestration.
- Strong advocate for ITIL process.
- Client-centric mindset and passion for delivering exceptional service.
- Collaborative spirit and ability to thrive in a team environment.
- Valid UK passport for international travel (occasional).