Retail Team Leader
2 weeks ago
Deichmann is seeking a highly motivated and experienced Retail Supervisor to join our team in a Telford store. As a key member of our store management team, you will play a vital role in delivering an exceptional shopping experience to our customers.
Key Responsibilities- Lead and supervise the store team in the absence of the Store Manager, ensuring seamless day-to-day operations.
- Open and close the store, including cash handling and completion of associated administrative duties.
- Provide exceptional customer service, with a strong focus on product knowledge and sales skills.
- Lead by example, recommending and promoting complementary products to enhance customer satisfaction.
- Assist management in leading the team to achieve store sales targets and key performance indicators (KPIs).
- Support team members as needed, fostering a positive and productive work environment.
- Ensure the store is properly merchandised, with visually appealing product displays that attract customers.
- Process stock deliveries and store transfers, maintaining accurate inventory levels.
- Address customer queries and complaints in a professional and courteous manner.
- Able to take direction from management regarding additional tasks and duties.
- Previous supervisory experience, including cash handling and banking.
- Self-motivated, with a positive and proactive attitude.
- Ability to supervise, motivate, coach, and work with a diverse team.
- Strong interpersonal and communication skills, with a willingness to approach and serve all customers.
- Drive to exceed monthly performance targets, with a methodical approach to completing daily tasks.
- High levels of attention to detail, with the ability to work both individually and as part of a team.
- Commitment to working 25 hours per week, with flexibility to work any day (Monday-Sunday).
Competitive hourly rate of up to £12.64 per hour, plus non-contractual hourly sales commission.
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