Floor Manager

3 weeks ago

Sheffield, Sheffield, United Kingdom Flannels Full time
Job Title: Floor Manager

As a Floor Manager at Flannels, you will be responsible for delivering an exceptional customer experience, utilizing your expertise in beauty and product knowledge to inspire and exceed customer expectations.

Key Responsibilities:
  • Provide personalized service to customers, demonstrating a deep understanding of beauty products and trends.
  • Confidently demonstrate and apply products to customers, making recommendations to achieve sales and targets.
  • Drive and achieve individual and team objectives, being accountable for meeting sales results and KPIs.
  • Stay up-to-date with industry trends and maintain a high level of product knowledge.
  • Proactively engage with clients to develop customer loyalty and retention.
  • Plan and deliver in-store events in conjunction with the store and brands.
  • Maintain high standards of visual presentation in stores.
  • Support with stock counts and other operational duties.
  • Be a Brand Expert, promoting product and company image at all times.
  • Lead by example, supporting and coaching the Beauty Ambassadors.
  • Support the store management team.
  • Develop strong relationships with brand representatives.
  • Perform as a team player, contributing to store objectives.
  • Ensure compliance with all policies and procedures.
  • Champion the company culture and values.
Requirements:
  • Demonstrate a high level of personal energy and enthusiasm.
  • Confident, assertive, and personable.
  • Positive and enthusiastic with a can-do attitude.
  • Great communication skills.
  • Self-driven to upskill and learn.
  • Resilient and resourceful.
  • A natural coach and leader.
Benefits:
  • 28 days holiday a year inclusive of bank holidays.
  • 20% Staff Discount across all Frasers group Stores.
  • 50% in-store uniform discount.
  • Weekly/Monthly & Quarterly Commercial Bonuses.
  • Commission-led bonuses across a wide range of products.
  • Long Service awards.
  • Discounted Gym membership.

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