IT Support Specialist
1 week ago
We are seeking a skilled IT Support Specialist to join our team at Lorien, a leading provider of computer services. This is an exciting opportunity to work in a dynamic environment, providing technical support to resolve complex issues and improve system performance.
Key Responsibilities:
- Provide 2nd level technical support to resolve complex technical incidents, problems, and requests.
- Work with the Hardware team to provide break fix and hardware diagnostics.
- Contribute to the development and implementation of technical solutions to improve system performance and efficiency.
- Collaborate with cross-functional teams to ensure seamless delivery of IT services.
- Participate in the development and maintenance of technical documentation and knowledge base.
Requirements:
- Strong technical skills and knowledge of IT systems and infrastructure.
- Excellent problem-solving and analytical skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong communication and interpersonal skills.
- Security clearance is required for this role.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Collaborative team culture.
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