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Train Operations Manager
2 months ago
We are seeking a highly skilled and experienced Train Manager to join our team at Great Western Railway. As a Train Manager, you will be responsible for ensuring the safe and efficient operation of our trains, while delivering an exceptional customer experience.
Key Responsibilities- Manage the safety and operational activities of the train, ensuring compliance with regulatory requirements.
- Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
- Work collaboratively with colleagues from Revenue Protection, On-Board Services, and other departments to ensure seamless operations.
- Manage the sale of tickets and provide information to customers as required.
- Maintain a safe, clean, and pleasant environment on board the train.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Proven experience in a customer-facing role, with a strong focus on delivering exceptional customer service.
- Ability to work independently and as part of a team, with a flexible approach to working hours and shifts.
- Strong problem-solving skills, with the ability to remain calm and composed in challenging situations.
- Knowledge of railway operations and safety procedures, with a willingness to learn and develop skills.
As a Train Manager with Great Western Railway, you will enjoy a range of benefits, including:
- A competitive salary and benefits package.
- Ongoing development and training opportunities.
- A comprehensive pension scheme.
- Free rail travel across the GWR network for you and your family.
- A company-sponsored health care plan.
- Discounted shopping and gym membership.
Great Western Railway is a leading rail operator in the UK, with a proud history of delivering exceptional customer service and safe, reliable operations. We are committed to creating a diverse and inclusive workplace, where all colleagues feel valued and supported.
