Learning and Development Manager

3 weeks ago

StratforduponAvon, Warwickshire, United Kingdom Eden Hotel Collection Head Office, Stratford-upon-Avon Full time
Job Title: Learning and Development Manager

We are a collection of boutique luxury hotels, known not only for our exceptional service but also for our award-winning people strategies and were recently crowned AA Small Hotel Group of the Year (for the second time). We're looking for a dynamic and innovative Group Learning & Development Manager to join our forward-thinking team and take the key driving role in shaping our future L&D offering.

From spearheading our acclaimed THRIVE leadership programme to implementing our future learning platforms, you'll be shaping the future of our team and ensuring our commitment to excellence remains as strong as ever. If you love the idea of blending online learning, classroom training, and hands-on coaching – all while exploring our beautiful hotels – this role is designed for you.

Key Responsibilities:
  • Create and deliver tailored learning programmes that inspire and equip our teams, blending traditional and tech-forward approaches to match our high standards in luxury hospitality.
  • Champion leadership development by co-delivering and coordinating our award-winning THRIVE leadership programme, supporting the development of future leaders across the collection and empowering our teams to reach their full potential.
  • Drive our Grow with Eden strategy by collaborating with key stakeholders across all departments to ensure our L&D initiatives align with business objectives. You'll identify current and future skill gaps, ensuring our training supports the continued success of our people and our business.
  • Innovate with tech by designing and implementing a cutting-edge e-learning offering, harnessing the power of AI to create flexible, modern-day learning solutions that engage our teams. You'll continuously refine and innovate these programmes to ensure they meet the evolving needs of our workforce;
  • Foster a culture of growth by promoting a culture of continuous learning and professional development across all levels of the business, supporting our teams with opportunities to grow, thrive, and develop in their roles.
  • Collaborate with managers, department heads, and senior leadership across our properties to ensure your learning programmes meet the specific needs of each hotel and team. Your ability to understand different business challenges and tailor learning accordingly will be key.
Requirements:
  • Proven experience in Learning & Development, ideally in luxury hospitality, with a strong focus on delivering training that meets exceptional standards.
  • A supportive and encouraging nature, with the ability to coach and develop both managers and teams across diverse areas.
  • A natural coach and mentor, you have the ability to develop both managers and team members, fostering leadership capabilities across the business.
  • To be passionate about innovation and enjoy developing unique, creative L&D solutions. Ideally, you have experience of or a keen interest in integrating AI into learning platforms, using technology to enhance the learning experience.
  • Outstanding organisational skills and an eye for detail, ensuring every piece of learning you design is flawless and impactful.
  • Tech Savvy with experience in implementing e-learning platforms and an interest in leveraging AI to enhance digital learning is highly desirable. You'll need to stay ahead of trends and continuously adapt your approach to keep things fresh.
  • A true love for the hospitality industry and a natural affinity for delivering exceptional guest experiences, which ideally will have been developed through previous operational experience to HOD level within the luxury hotel market.
  • A proactive, self-starting attitude who thrives in a dynamic and fast-paced environment, always looking for ways to innovate and improve.
  • CIPD L&D and/or coaching qualifications would be advantageous
What's in it for you?

We are proud to offer great places to work with our teams at the heart of all we do – we lead with a values-led approach based on Heart, Honesty, Spirit and Team, which were written 'by our people for our people'. Our bespoke Eden Extra's benefits platform offers:

  • Company Car or Car Allowance, in addition to salary
  • Enhanced annual leave - 31 days annual leave entitlement, rising to 33 days with service;
  • Holiday Buy/Sell Scheme for additional 5 days per year
  • Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways and utilities.
  • Access to our wellbeing centre with Hello Fresh Recipes, fitness video's and money management tools;
  • Cycle to Work Scheme and Electric Vehicle Lease Scheme;
  • Health plans for dental, optical, alternative health care + 24 hour GP access;
  • Discounted stays, spa treatments, golf and leisure access across EHC properties;
  • Support via our Wellbeing Strategy based on Money, Mind, Body & Heart; anything from financial wellbeing to domestic violence and family friendly policies; we genuinely CARE about our people;
  • Access to Eden Engage – our employee portal with regular team news;
  • Grow with us via apprenticeships and bespoke leadership programmes – RISE & THRIVE;

Our culture focuses on collaboration so we regularly involve our teams in helping to shape this via:

An opinion that counts....regular surveys and forums that ask YOU for YOUR opinion;

A 'You said, we did' approach so that you know we're taking your feedback seriously;

A commitment to Sustainability & Wellbeing with employee champions in every hotel & HQ;

We are proud to be members of the Hoteliers Charter and are committed to providing a great place to work with our teams at the heart of all we do – we lead with a values-led approach based on Heart, Honesty, Spirit and Team, which were written 'by our people for our people'. Testament to this is our multi-award wins in employee wellbeing and engagement.

Eden Hotel Collection is a passionate advocate of providing equitable workplaces, as such we seek to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to EHC.

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