Spa Manager
4 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Spa Supervisor to join our team at Sopwell House. As a Spa Supervisor, you will be responsible for leading and directing the spa team in creating an exceptional experience for our guests.
Key Responsibilities:
- Lead and direct the spa team to deliver exceptional customer service and high standards of service quality.
- Provide regular performance management support to all operational staff to ensure they are meeting the required standards.
- Deal with membership enquiries and show rounds, ensuring that all guests are provided with a warm and welcoming experience.
- Protect employees and guests by providing a safe and clean spa and leisure environment.
- Ensure all complaints are dealt with promptly and efficiently and in confidence.
- Assist with check-ins of spa days and overnight breaks, ensuring that all guests are provided with a seamless and enjoyable experience.
- Maintain positive employee relations by keeping open lines of communication within the team.
- Perform any other reasonable duties as requested by the Assistant Spa Manager and Spa Manager.
Requirements:
- Minimum of two years' experience in a similar position in a four / five-star establishment.
- Experience in customer care to a 5* standard.
- Good standards of computer literacy in Microsoft Word, Excel, and PowerPoint.
- Ideal but not required – First Aid and Emergency Responder qualified, Pool Plant trained.
What We Offer:
- Wide range of training and development opportunities.
- Free staff meals and parking.
- Discounted food and beverage, accommodation and spa.
- 28 days holiday.
About Sopwell House:
Sopwell House introduces Cottonmill, an elegant, dynamic concept that never stands still. Constantly evolving to stay ahead, this is a unique world created for only a select group. The warmest welcome; the most elevated design; the last word in cutting-edge fitness and treatments; a uniquely positioned proposition.
A career at Sopwell House is as rewarding as you make it; it takes all kinds of people to make an exceptional spa run seamlessly and harmoniously.
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