Travel Assistance Case Manager

1 month ago

Uxbridge, United Kingdom Cover-More Group Full time
Travel Assistance Case Manager

We're seeking compassionate, reliable, and bilingual team members to join our growing emergency assistance team.

About the Role

At Cover-More Group, we take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling.

Our extensive experience in global travel risk management positions us as the go-to choice for travellers worldwide. Trusted by globetrotters, corporate risk managers, and organizations around the world, we specialise in preparing travellers for potential threats and offering assistance when they need it most.

Key Responsibilities

  • You'll be taking calls from travellers when they get into emergency situations while travelling – whether lost baggage or a medical emergency, you'll be there to help solve their problem.
  • You'll provide emotional support and reassurance to travellers in distress, maintaining a calm and empathetic demeanour throughout each call and case.
  • You'll work with our team to locate the nearest suitable doctor, emergency room, medical clinic, dentist, telehealth solution, security specialist, or allied health professional for medical and/or security emergencies.
  • You'll facilitate the payment and guarantee of facility and any required vendor bills.
  • You'll help travellers understand the services we are there to support them with.
  • You'll have great conflict resolution skills to help customers in stressful situations.
  • You'll need to be available to work four 10-hour shifts per week, across a 7-day rotating roster between the hours of 7am - 10pm.
  • Ideally, you'll be professionally proficient in Dutch or Flemish.

What We Offer

  • Travel insurance
  • Health insurance
  • Life Insurance
  • Company subsidised pension
  • 25 days annual leave
  • Short term incentive plan
  • Employee reward and recognition scheme
  • Flexible working opportunities
  • Competitive family and parental leave programme
  • Employee Assistance Programme
  • Volunteering leave
  • Online learning and training opportunities
  • Professional membership
  • Work anniversary leave

Join Our Team

At Cover-More Group, we're dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities, and a supportive work environment that encourages growth.

Apply Today

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