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Service Operations Manager

2 months ago

Birmingham, Birmingham, United Kingdom Rentokil Initial Full time

Job Summary:

The Service Controller will be responsible for planning and coordinating service work within the branch to ensure that branch targets are met. This will involve processing all relevant paperwork, acting as a point of contact for service personnel and customers, and liaising with the sales team to schedule jobs and discuss survey reports.

Key Responsibilities:

  • Produce and send a weekly programme of work for each of the service personnel
  • Liaise with customers to book service work (as required by the customer)
  • Check and input time sheet details onto the branch system
  • Check service personnel expense forms and overtime claims
  • Prepare a service weekly forecast in conjunction with the Service Manager and/or the Branch Manager
  • Act as a point of branch contact for service personnel
  • Deal with customer service related queries in an efficient manner
  • Forward any sales enquiries to the branch sales team
  • Compile service reports and any other reporting material required by the National Accounts Department
  • Prior to month end, ensure that the charging arrangements are correct for all, emergency calls, special disinfection work etc
  • Complete all service monitoring required
  • Ensure copies of hazard assessments and work details are provided to service personnel before they commence work on a customer's premise
  • Arrange for the availability of materials/preparations/chemicals required for the service staff to carry out their work

Requirements:

  • Strong commitment to delivering excellent customer experience
  • Previous experience in working in a fast-paced office environment & under pressure
  • Microsoft proficient
  • Strong organisational skills and effectively manage and prioritise workload
  • Willingness to learn new computer systems
  • Ability to communicate at all levels with a confident telephone manner
  • Ability to work in difficult situations and able to resolve
  • Route Planning/Optimisation is desirable but not essential

Benefits:

  • Competitive basic salary
  • Job security - full-time permanent role with promotion opportunities
  • Company pension
  • Childcare vouchers
  • Cycle to work incentives
  • RI Discounts site
  • Structured career progression