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Technical Service Specialist
2 months ago
Job Title: Online Vehicle Master Technician
Company Type: Family-Owned Business
Industry: Automotive Virtual Diagnostic & Programming Service
Location: Remote (Nottingham Area)
Job Type: Full-time
Salary: Negotiable depending on experience (between £42,000- £49,000)
Working Hours: Monday to Friday, 8:15 am - 5:15 pm (42.5 hours)
Benefits:
- 30 Days Holiday including Bank Holidays (increasing with length of service)
- Competitive salary based on experience with excellent employment conditions.
- Opportunities for professional development and certifications
- Supportive and innovative work environment
- Modern office vibes (Canteen, pool table, darts, table tennis etc)
Job Summary:
We are seeking a skilled Online Vehicle Master Technician to join our team at Octane Recruitment. As a key member of our team, you will be responsible for providing technical support and repair advice to customers and their technicians via chat, mail, or phone.
Key Responsibilities:
- Diagnose and troubleshoot vehicle issues using the company's diagnostic tools through our remote diagnostic portal.
- Provide technical support and repair advice to customers and their technicians via chat, mail, or phone.
- Interpret diagnostic codes and data, and recommend corrective actions to ensure a fix on the first contact.
- Maintain equipment and software updates, and continuously learn new techniques and tools.
- Work collaboratively with team members, sharing insights and best practices.
- Maintain accurate records of diagnostic procedures and outcomes.
- Ensure high levels of customer satisfaction through excellent service quality.
Requirements:
- Proven experience as an auto mechanic using diagnostics
- NVQ Level 3, City & Guilds qualification, or equivalent highly preferred.
- Excellent knowledge of mechanical, electronics, and electrical components of vehicles.
- Proficient in using automotive diagnostic software and equipment.
- Strong problem-solving skills, attention to detail, and excellent communication skills.
- Ability to work independently and as a real team player with a solution-oriented approach.
What We Offer:
We offer a competitive salary, excellent employment conditions, and opportunities for professional development and certifications. Our company is a supportive and innovative work environment, with modern office vibes and a collaborative team.
How to Apply:
If you have any further questions, please submit your application so we can discuss the opportunity and your CV.
