Technical Support Specialist
4 weeks ago
Job Title: 2nd Line Support Engineer
Location: Sheffield (Hybrid working available)
Salary: Up to £35,000
Company Overview:
Andy File Associates Limited is a recruitment agency working on behalf of our client to fill this permanent position.
Job Description:
We are seeking a highly skilled 2nd Line Support Engineer to join our client's team. The ideal candidate will have a strong background in IT support and a passion for delivering exceptional client service. This role requires a proactive, solutions-focused individual who can efficiently handle technical issues, assist with service delivery, and contribute to the continuous improvement of support processes.
Key Responsibilities:
- Provide 2nd line technical support for a wide range of client issues, including troubleshooting, resolving incidents, and managing service requests.
- Support service delivery by working closely with the 1st line support and escalating complex issues when required.
- Diagnose and resolve technical issues across hardware, software, networks, and systems.
- Monitor and maintain system performance, identifying potential issues before they escalate.
Key Skills & Experience:
- Proven experience in a 2nd line technical support or similar IT support role.
- Strong knowledge of Windows, Linux, and macOS operating systems.
- Experience with cloud technologies (Azure, AWS, etc.) and virtual environments (VMware, Hyper-V).
- Familiarity with networking principles (DNS, DHCP, TCP/IP, VPNs).
- Hands-on experience with IT service management tools (e.g., ServiceNow, Jira).
Benefits:
- Competitive salary up to £35,000.
- Flexible working.
- Comprehensive health, dental, and vision insurance.
- 20 days annual leave + Bank holidays.
- Opportunities for professional development and career advancement.
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