Technical Support Specialist

4 weeks ago


Sheffield, Sheffield, United Kingdom Andy File Associates Ltd Full time

Job Title: 2nd Line Support Engineer

Location: Sheffield (Hybrid working available)

Salary: Up to £35,000

Company Overview:

Andy File Associates Limited is a recruitment agency working on behalf of our client to fill this permanent position.

Job Description:

We are seeking a highly skilled 2nd Line Support Engineer to join our client's team. The ideal candidate will have a strong background in IT support and a passion for delivering exceptional client service. This role requires a proactive, solutions-focused individual who can efficiently handle technical issues, assist with service delivery, and contribute to the continuous improvement of support processes.

Key Responsibilities:

  1. Provide 2nd line technical support for a wide range of client issues, including troubleshooting, resolving incidents, and managing service requests.
  2. Support service delivery by working closely with the 1st line support and escalating complex issues when required.
  3. Diagnose and resolve technical issues across hardware, software, networks, and systems.
  4. Monitor and maintain system performance, identifying potential issues before they escalate.

Key Skills & Experience:

  1. Proven experience in a 2nd line technical support or similar IT support role.
  2. Strong knowledge of Windows, Linux, and macOS operating systems.
  3. Experience with cloud technologies (Azure, AWS, etc.) and virtual environments (VMware, Hyper-V).
  4. Familiarity with networking principles (DNS, DHCP, TCP/IP, VPNs).
  5. Hands-on experience with IT service management tools (e.g., ServiceNow, Jira).

Benefits:

  1. Competitive salary up to £35,000.
  2. Flexible working.
  3. Comprehensive health, dental, and vision insurance.
  4. 20 days annual leave + Bank holidays.
  5. Opportunities for professional development and career advancement.


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