Senior Wheelchair Specialist

4 weeks ago

StokeonTrent, Stoke-on-Trent, United Kingdom AJM Healthcare Full time

Position Overview

We are looking for a skilled and registered Clinician to become a vital part of our newly established Integrated Wheelchair Service clinical team. In this role, you will be responsible for conducting thorough assessments for our NHS wheelchair users across various environments, ensuring that an exceptional customer experience is consistently delivered. Your approach will be characterized by empathy and resilience, particularly when navigating challenging situations, and you will collaborate effectively with our customer service, logistics, and broader clinical teams. You will manage your own caseload of patients with diverse and complex wheelchair mobility, postural, and pressure relief requirements, while adhering to best practices under the guidance of Clinical and Service Leads.

Key Responsibilities

  • Organize, prioritize, and manage your own caseload of service users, including those with intricate needs.
  • Deliver high-quality, user-centered assessments and prescriptions for manual wheelchairs, powered wheelchairs, buggies, and seating solutions.
  • Operate within established professional standards and clinical guidelines, promoting best practices and executing all clinical duties.
  • Provide advanced clinical guidance to team members and may take the lead on specific specializations.
  • Demonstrate extensive expertise in wheelchair services, supported by comprehensive theoretical knowledge and practical experience.
  • Oversee and delegate tasks to rehabilitation assistants, rehabilitation engineering technicians, and junior clinicians.
  • Design and conduct training sessions for both internal staff and external healthcare professionals, while coordinating a multidisciplinary team and managing projects as necessary.

About AJM Healthcare

AJM Healthcare is a premier provider of wheelchair and community equipment services to both the NHS and the private sector. With over 35 years of experience, we pride ourselves on being innovators who enhance independence, offer choices, and personalize services to achieve better outcomes. Our team is dedicated to providing a compassionate, user-focused, and holistic approach tailored to each individual's needs.

Job Responsibilities

For further details, please refer to the comprehensive job description for the role of Senior Wheelchair Specialist.

Personal Attributes and Qualities

Essential Attributes

  • Ability to adapt positively to unpredictable work patterns and frequent interruptions.
  • Capacity to maintain composure and professionalism with service users who may be experiencing emotional and physical distress.
  • Self-driven and eager to foster personal and team development.
  • Assertive, credible, and proactive with strong problem-solving capabilities.
  • Demonstrates behaviors aligned with AJM Values.

Skills and Knowledge

Essential Skills

  • Understanding of various neurological and musculoskeletal conditions.
  • Proficient clinical reasoning abilities.
  • Knowledge of 24-hour postural management and its implications for wheelchair and seating provision.
  • Awareness of pressure ulcer prevention and management strategies.
  • Familiarity with clinical governance principles.
  • Knowledge of relevant legislation pertaining to current practices.
  • Strong verbal and written communication skills in English.
  • Excellent interpersonal communication skills.
  • Effective time management and organizational skills.
  • Ability to take initiative and work independently without direct supervision.
  • Valid UK driving license.
  • Proficient in using Microsoft Office applications such as Word, Outlook, and Excel.

Desirable Skills

  • Experience with electronic patient record systems.
  • Involvement in audit and research/evaluation activities.
  • Access to a private vehicle for work-related purposes.

Experience

Essential Experience

  • Postgraduate experience relevant to wheelchair services.
  • Proficiency in writing and managing prescriptions for a variety of wheelchairs and seating solutions.
  • Experience in managing a personal caseload.
  • Supervisory experience with junior staff.

Desirable Experience

  • Ability to measure and monitor personal and team performance.
  • Experience working in community settings.
  • Interdisciplinary collaboration experience.
  • Experience working towards targets.

Qualifications

Essential Qualifications

  • BSc or diploma in occupational therapy, physiotherapy, or engineering.
  • HCPC registration.
  • Postgraduate training to M-level in managing service users with complex conditions, or a willingness to pursue this level of study.
  • Evidence of relevant continuing professional development.

Desirable Qualifications

  • Postgraduate qualification.
  • Membership in relevant special interest groups.

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