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IT Support Specialist
2 months ago
Job Title: 2nd Line Support Engineer
Job Summary:
Careers Plus is seeking a highly skilled and customer-focused IT professional to join our team as a 2nd Line Support Engineer. As a key member of our managed services team, you will be responsible for delivering exceptional IT support to our clients, ensuring their technical issues are resolved efficiently and effectively.
Key Responsibilities:
- Handle managed services requests, prioritizing and resolving them effectively to meet service level agreements.
- Address critical incidents such as server outages and respond to monitoring alerts raised by clients' infrastructure.
- Provide technical support to clients, troubleshooting and resolving a wide range of IT issues.
- Collaborate with other support engineers and technical teams to resolve complex issues.
- Stay current with technology trends and adapt to new software, hardware, and troubleshooting techniques.
Requirements:
- Minimum 2 years of experience in technical support.
- Server support experience.
- Must own a car with a full UK driving license.
- Strong troubleshooting skills to diagnose and resolve IT issues.
- Proficiency in system administration tasks, including user account management, group policy configurations, software installations, and basic network setups.
- Experience with remote support tools, communication platforms, and ticketing systems.
- Excellent customer service skills, with the ability to communicate technical concepts to non-technical users.
- Strong documentation skills to record support interactions, troubleshooting steps, and solutions.
- Effective time management skills to handle multiple support requests and meet SLAs.
- Ability to stay current with technology trends and adapt to new software, hardware, and troubleshooting techniques.
- Team collaboration skills to work with other support engineers and technical teams to resolve complex issues.
Benefits:
- High-quality internal and external training with opportunities for Microsoft certification.
- Starting holiday allowance of 21 days (plus Bank Holidays), increasing annually after 2 years to a maximum of 34 days.
- Access to a Westfield Health plan after one year of continuous employment.
- A positive company culture with team-building activities and regular staff socials.
- 2 hours per week dedicated to professional development and training.
- Excellent office location with free parking and amenities.
- Opportunities to attend relevant events and support local charities.
- Flexible working environment with autonomy over your desk and the opportunity to build strong client relationships.
