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Compliance Account Manager
2 months ago
Vixio Regulatory Intelligence is a leading provider of independent regulatory intelligence for professionals in highly regulated industries. Our mission is to deliver comprehensive, time-sensitive, and actionable intelligence on payments and gambling compliance, covering more than 180 jurisdictions globally.
The RoleWe are seeking an experienced Account Manager to join our team. As an Account Manager, you will be responsible for managing a strategic portfolio of predominantly Gambling Compliance focused clients. Your primary objective will be to implement and execute a strong client relationship strategy throughout a 12-month subscription.
Key Responsibilities- Manage a portfolio of clients to achieve revenue and volume renewal targets
- Implement repeatable best practices and strategies resulting in product adoption/expansion, and increased customer satisfaction
- Build strong and sustainable relationships with your key clients and internal stakeholders
- Forecasting your business on a timely and accurate basis
- Use data and client insight, to advise the business of risk within the client portfolio
- Proactively work with Commercial and Product teams to course-correct or enhance products/processes
- Coach a member of our client value team, helping them to support your portfolio in the most effective way
- Leverage the sales and marketing stack, and processes to drive consistency and scale across the function
You will know you are doing an extraordinary job when you are achieving the value/volume retention goals through increasing engagement, annual increases and upsells. Your client portfolio will all have scheduled touch points in place and you are able to renew the majority of accounts 2 months in advance of their expiry date. You will be partnering with key stakeholders across all the main functions in the business, such as Business Development, Marketing and Content/Analyst, to ensure growth and provide the highest level of service to our customers.
Our BenefitsWe offer a range of benefits to support your career development and well-being, including:
- Hybrid Working (2 days in the office)
- Flexible working hours
- 20 days working abroad
- Externally run sales training aligned to your objectives
- Pension
- Health Insurance
- Cycle to work scheme
- Dental
- Mental Health wellbeing Support
We strive to create a diverse workplace where collaboration thrives, selflessness is celebrated, honesty is non-negotiable, and open-mindedness is cherished.
