Front Desk Receptionist

3 weeks ago

London, Greater London, United Kingdom Imperial London Hotels Full time
Front Desk Receptionist Job Description

We are seeking a skilled and friendly Front Desk Receptionist to join our team at Imperial London Hotels. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from check-in to check-out.

Key Responsibilities:
  • Manage front desk operations, including check-in, check-out, and guest services
  • Provide excellent customer service, responding to guest inquiries and resolving issues in a timely and professional manner
  • Operate the Opera PMS system, ensuring accurate and efficient management of guest information and hotel operations
  • Work collaboratively with the front office team to maintain a high level of service quality and guest satisfaction
  • Participate in ongoing training and development to enhance skills and knowledge
Requirements:
  • Previous experience in a customer-facing role, preferably in a hotel or hospitality environment
  • Working knowledge of Opera PMS system
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Confident and engaging personality, with a passion for delivering exceptional customer service
Benefits:
  • Holidays (inc. of bank holidays) pro-rota increasing with length of service up to 28 days
  • Free meals on duty
  • Uniform & dry-cleaning
  • Workplace pension scheme
  • £ Refer a Friend Scheme
  • Employee recognition
  • Employee awards
  • Social events
  • Interest-free Season Ticket Loan / Travelcard Loan
  • 10% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
  • Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
  • Shopping discounts across several high-street brands and online retailers
  • Sabbatical leave (subject to eligibility)
  • Mental health first aiders support & well-being
  • Employee Assistance Programme- Supported by Hospitality Action:
    • Career Guidance, Life Coaching & Tenancy Agreements
    • Legal Assistance & Financial Assistance
    • Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc.
Career & Development Benefits:
  • Training and development through our Imperial London Hotels Academy
  • Access to fully funded apprenticeships (subject to eligibility)
  • £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
  • Access to Supported Study Scheme (subject to eligibility)
  • Annual Free English Course accredited by UCL Centre for Languages & International Education
  • Opportunity to explore other roles within Imperial London Hotels after 1 year of service
Extended Benefits:
  • Technology Scheme (subject to eligibility)
  • Cycle to Work Scheme (subject to eligibility)
  • Workplace Nursery Scheme (subject to eligibility)

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