Front Desk Receptionist

7 days ago


London, Greater London, United Kingdom Aire Ancient Baths Full time

The Role:

We are seeking a highly skilled and customer-focused Receptionist to join our team at Aire Ancient Baths in London. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing the reception area, and coordinating all front desk activities with a friendly and courteous attitude.

Key Responsibilities:

  • Greet and welcome guests, responding to their queries and addressing any complaints in a professional and empathetic manner.
  • Manage incoming calls, emails, and customer inquiries, providing accurate and timely responses.
  • Work collaboratively with the team to create a positive and welcoming atmosphere, ensuring a seamless customer experience.
  • Assist with sales opportunities and upselling during the check-in process, providing guests with information about our services and experiences.

Requirements:

  • Experience in the hospitality industry, with a strong understanding of customer service principles.
  • Professional English language skills, with excellent communication and interpersonal skills.
  • Ability to work flexibly, including evenings, weekends, and bank holidays.

What We Offer:

  • A competitive hourly salary of £13.13.
  • A permanent contract with opportunities for growth and development.
  • A comprehensive training program to ensure you have the skills and knowledge to excel in your role.
  • A fun and dynamic work environment, with a team that is passionate about delivering exceptional customer experiences.


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