Support Consultant
7 days ago
About the Role
Cognitive Group, part of the Focus Cloud Group, is seeking a highly skilled Support Consultant to join their growing team. As a Support Consultant, you will play a critical role in providing functional and technical support to stakeholders, ensuring customer satisfaction through analytical skills and expertise in customer support.
Key Responsibilities
- Provide functional and technical support to customers, resolving issues and improving overall customer experience
- Consult with stakeholders to understand business requirements and provide expert advice on Microsoft Dynamics NAV/BC systems
- Collaborate with cross-functional teams to ensure seamless delivery of support services
- Develop and maintain knowledge of Microsoft Dynamics NAV/BC systems, including Manufacturing and Warehousing modules, and Power Apps/Power BI
- Stay up-to-date with industry trends and best practices in customer support and technical expertise
Requirements
- 1-2 years of experience using Microsoft Dynamics NAV/BC systems
- Strong analytical skills and technical support expertise
- Excellent customer support and customer satisfaction abilities
- Effective communication skills
- Knowledge of Manufacturing and Warehousing modules and Power Apps/Power BI is a plus
About Us
Cognitive Group is a global production company that is committed to delivering exceptional support services to our customers. We are a dynamic and growing organization that offers opportunities for career advancement and professional growth.
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