HR Operations Manager

4 weeks ago


Stanmore, Greater London, United Kingdom Walsingham Support Full time
Job Title: HR Operations Lead

Walsingham Support is a national charity dedicated to empowering individuals with learning disabilities, autism, and complex needs. We are committed to creating a world where everyone is celebrated for their individuality.

We are seeking an experienced HR Operations Lead to join our team. As a key member of our HR function, you will play a crucial role in supporting the delivery of our ambitious transformation agenda.

Key Responsibilities:
  • Lead the HR Operations team in delivering day-to-day HR activities, ensuring compliance with HR processes.
  • Oversee and improve all HR transactions, including Joiners, Movers, and Leavers (JML) processes.
  • Create and maintain Standard Operating Procedures, templates, and guidelines for HR processes.
  • Ensure accurate data management and reporting across HR, Operations, Finance, and leadership teams.
  • Manage monthly payroll processes and support annual pay cycle administration.
  • Lead the implementation of new HR technology systems in collaboration with key stakeholders.
  • Provide first-line support for employee relations, escalating as needed to HR Business Partners.
  • Build and maintain strong working relationships with key teams across the organisation.
About You:
  • Qualifications: Degree-level education or equivalent, with a professional HR qualification (CIPD Level 5 or equivalent).
  • Experience: Proven experience managing HR Operations teams and processes, with a strong focus on HRIS platforms and data management.
  • Skills: Strong knowledge of UK employment law, excellent communication, and a collaborative, coaching-based leadership style.
  • Project Management: Experience in leading system implementations or large-scale process improvements is highly desirable.
  • IT Literate: Confident with the Microsoft Office suite and HRIS platforms.

We offer a competitive salary and a chance to make a lasting impact by leading the transformation of our HR function and contributing to the future success of our charity.

At Walsingham Support, we pride ourselves on putting the people we support at the centre of everything we do. We work in an equal and diverse society in which people with disabilities are citizens in their own right.

We support them so that they can reach their own potential. By working with Walsingham Support, you'll be supporting disabled people live their lives to the full.

Our Vision:

  • Walsingham Support will grow to become a leader in the social care sector to meet the evolving needs of people we support and the higher expectations they have around how they live.
  • We will reinforce the voices of all those with learning disabilities, autistic people and other complex needs to challenge the status quo, disrupt perceived limitations and influence sector wide change.

Our Mission:

  • We see the person not the limitations. We work alongside adults with complex needs to fulfil their life aspirations. We employ and develop exceptional people. We are agile, continuously learning as we respond to evolving needs.

Our Values:

  • People Focused: Whether it is staff or the people we support, we strive for people to live their best lives.
  • One Team: Achieving meaningful outcomes by coming together to create a friendly, proactive and inclusive culture.
  • Say it as it is: Every voice is heard and respected, we encourage open and transparent communication.
  • Ambitious: Determined to be the best in everything we do.


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