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Private Medical Insurance Renewal Specialist
3 months ago
At Usay Compare, we pride ourselves on being the leading comparison service in the UK for health insurance, life insurance, and income protection. Our mission is to simplify the process of comparing policies and delivering the most competitive quotes available. With access to top-tier insurers and a dedicated team of knowledgeable advisers, we ensure that private medical care is both affordable and easily accessible.
What We Offer:
- A competitive base salary of £25,000 plus an achievable OTE of £50,000
- Work schedule: Monday to Friday, 37.5 hours per week (including a mix of shifts)
- Comprehensive in-house training program
- Ongoing professional development opportunities
- A supportive and enjoyable workplace culture
- Generous holiday entitlement of 26 days plus bank holidays
Role Responsibilities:
- Engage with clients through various communication channels, providing tailored advice and recommendations based on their needs.
- Maintain accurate records in the Client Management Database, ensuring compliance with data protection regulations.
- Manage daily tasks effectively, seeking assistance when necessary.
- Respond promptly and professionally to all client inquiries.
- Exhibit a solid understanding of the sales process and apply this knowledge throughout all interactions.
- Adhere to underwriting, regulatory, and insurer guidelines in all dealings.
- Meet monthly and annual performance targets.
- Deliver expert advice on high-value and complex insurance products, ensuring compliance with relevant legislation.
- Build and maintain relationships with both existing and new clients, utilizing the company's compliance systems.
- Handle incoming calls and provide appropriate assistance or escalate issues as needed.
- Participate in training sessions to enhance product knowledge and skills relevant to the role.
- Collaborate effectively with internal and external stakeholders to enhance service quality and foster sustainable business growth.
- Draft clear and effective written communications, including emails and letters.
- Maintain high standards of quality, accuracy, and efficiency in all tasks.
- Address inquiries promptly, referring complex issues to the appropriate personnel when necessary.
Required Experience:
- Proven ability to build relationships with clients and colleagues.
- Proficient in Microsoft Office applications.
- Demonstrated success in negotiation on behalf of clients.
- Experience in a target-driven sales environment is preferred.
- Strong problem-solving skills and a commitment to continuous improvement.
- A professional, customer-centric approach in all interactions.
Candidate Profile:
- Exceptional interpersonal skills, with a focus on effective questioning and active listening.
- Confident and articulate telephone communication skills.
- Strong organizational abilities and capacity to work under pressure.
- A collaborative team player who can also work independently.
- Adaptable to change in a dynamic environment.
- Reliable and efficient in task execution.
- Integrity and impartiality in all dealings.
- Ability to analyze information quickly and make informed recommendations.
- Determined and resourceful, committed to achieving the best outcomes for the organization.
Join Us: If you are looking for an opportunity to grow within a leading Private Medical Insurance intermediary, we encourage you to consider this role as an Insurance Renewals Adviser.
