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Retail Sales Leader

2 months ago


London, Greater London, United Kingdom REISS Full time

Why choose Reiss?

With the inherent sustainability, quality, and timeless sophistication of our designs, our ongoing success is no surprise. With standalone stores, concessions, and franchise operations in numerous locations globally, as well as online and through our app, our presence as a premier luxury brand is firmly established.

At Reiss, our shared mission is to continue expanding our business, to empathize with our customers, and to excel in every aspect of our operations.

For our retail teams, this translates to delivering exceptional customer service, creating a store atmosphere that distinguishes us in the market, and collaborating as a team to surpass both our customers' expectations and our business objectives.

What is the role about?

Join our vibrant Retail team as a Retail Sales Leader, reporting to the Assistant Store Manager and Store Manager. In this crucial role, you will assist the management team in ensuring that team members are inspired to meet targets and uphold a safe, efficient store environment.

Who you are


• Previous experience in supervising a team


• Strong background in a customer-facing role, ideally within a premium or luxury setting


• Ability to mentor and coach others


• Flexibility and capacity to adapt to shifting priorities


• Capability to thrive in a fast-paced retail environment


• Excellent communication and interpersonal skills


• Strong organizational and decision-making abilities


• Performs well under pressure

What you'll be doing


• Delivering a premium, authentic, and personalized customer service experience that exceeds our customers' expectations


• Acting as a role model; inspiring and guiding your team with dedication, integrity, and genuine warmth


• Driving sales by monitoring the team's KPIs and leading by example with outstanding service


• Collaborating with the store leadership team to ensure clarity of the business plan is communicated throughout the team


• Providing in-depth knowledge of our brand and products to both customers and your team


• Actively engaging in and undertaking duties that support store operations


• Conducting team briefs and contributing to team meetings


• Assisting store management in team development initiatives

What we'll do for you


• Business attire allowance


• Employee discount of up to 75%


• Sales and service bonus program


• Referral bonus program


• Long Service bonus program


• Contributory pension plan


• Structured training and development opportunities


• Employee Assistance Programs: Retail Trust and Life Works


• 25 days of annual leave


• And many more benefits