Customer Marketing Lead
4 weeks ago
As a key member of the HC-One team, you will play a vital role in shaping the customer experience and ensuring that our communications with families align with our core brand narrative. Your primary responsibility will be to craft compelling communications and letters to our residents and families, gathering customer feedback and insight to inform action plans and business cases.
Key Responsibilities:
- Crafting customer-centric communications and letters to residents and families
- Gathering and analyzing customer feedback to inform business decisions
- Developing action plans and business cases to improve the customer experience
- Collaborating with stakeholders to ensure alignment with our core brand narrative
- Supporting the business in listening and learning from customers through real-time feedback and insights
Requirements:
- At least three years' experience in marketing, communications, or customer experience
- Proven track record of crafting compelling messaging and communications
- Strong relationship-building skills and commercial acumen
- Ability to gather and analyze data to inform business decisions
- Experience with customer feedback surveys and analysis
About HC-One:
HC-One is the UK's largest provider of professional residential, nursing, and specialist dementia care for older people. Our ambition is to be the first choice care home in each community we serve, providing the kindest possible care to all our residents and their families.
What We Offer:
- Award-winning professional learning and development opportunities
- 25 days annual leave
- Access to a range of benefits and services to support your physical and psychological well-being
- Opportunities for career growth and development
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