Customer Marketing Lead

4 weeks ago


Darlington, Darlington, United Kingdom HC One Full time
Customer Marketing Lead

As a key member of the HC-One team, you will play a vital role in shaping the customer experience and ensuring that our communications with families align with our core brand narrative. Your primary responsibility will be to craft compelling communications and letters to our residents and families, gathering customer feedback and insight to inform action plans and business cases.

Key Responsibilities:

  • Crafting customer-centric communications and letters to residents and families
  • Gathering and analyzing customer feedback to inform business decisions
  • Developing action plans and business cases to improve the customer experience
  • Collaborating with stakeholders to ensure alignment with our core brand narrative
  • Supporting the business in listening and learning from customers through real-time feedback and insights

Requirements:

  • At least three years' experience in marketing, communications, or customer experience
  • Proven track record of crafting compelling messaging and communications
  • Strong relationship-building skills and commercial acumen
  • Ability to gather and analyze data to inform business decisions
  • Experience with customer feedback surveys and analysis

About HC-One:

HC-One is the UK's largest provider of professional residential, nursing, and specialist dementia care for older people. Our ambition is to be the first choice care home in each community we serve, providing the kindest possible care to all our residents and their families.

What We Offer:

  • Award-winning professional learning and development opportunities
  • 25 days annual leave
  • Access to a range of benefits and services to support your physical and psychological well-being
  • Opportunities for career growth and development


  • Darlington, Darlington, United Kingdom HC One Full time

    Customer Marketing LeadAs a key member of the HC-One team, you will play a vital role in shaping the customer experience and ensuring that our communications with families align with our core brand narrative. Your primary responsibility will be to craft compelling communications and letters to our residents and families, gathering customer feedback and...


  • Darlington, Darlington, United Kingdom HC One Full time

    Customer Marketing LeadAs a key member of the HC-One team, you will play a vital role in shaping the customer experience and ensuring that our communications with families align with our core brand narrative. Your primary responsibility will be to craft compelling communications and letters to our residents and families, gathering customer feedback and...


  • Darlington, Darlington, United Kingdom HC One Full time

    About the RoleWe are seeking a highly skilled Customer Marketing Lead to join our team at HC-One. As a key member of our marketing team, you will play a vital role in shaping our customer journey and communications to families.Your primary responsibility will be to craft compelling communications and letters to our residents and families, gathering customer...


  • Darlington, Darlington, United Kingdom HC One Full time

    About the RoleWe are seeking a highly skilled Customer Marketing Lead to join our team at HC-One. As a key member of our marketing team, you will play a crucial role in developing and implementing customer-centric marketing strategies that drive engagement and loyalty.Your primary responsibility will be to craft compelling communications and letters to our...


  • Darlington, Darlington, United Kingdom HC One Full time

    Customer Marketing LeadAs a key member of our team, you will play a vital role in shaping our customer journey and communications to families. Your primary responsibility will be to craft compelling communications and letters to our residents and families, gathering customer feedback and insight, and developing action plans to enhance our customer...


  • Darlington, Darlington, United Kingdom HC One Full time

    Customer Marketing LeadAs a key member of our team, you will play a vital role in shaping our customer journey and communications to families. Your primary responsibility will be to craft compelling communications and letters to our residents and families, gathering customer feedback and insight, and developing action plans to enhance our customer...


  • Darlington, Darlington, United Kingdom HC One Full time

    Customer Marketing LeadAs a key member of our team, you will play a vital role in shaping our customer journey and communications to families. Your primary responsibility will be to craft compelling communications and letters to our residents and families, gathering customer feedback and insight, and developing action plans to enhance our customer...


  • Darlington, Darlington, United Kingdom HC One Full time

    Customer Marketing LeadAs a key member of our team, you will play a vital role in shaping our customer journey and communications to families. Your primary responsibility will be to craft compelling communications and letters to our residents and families, gathering customer feedback and insight, and developing action plans to enhance our customer...


  • Darlington, Darlington, United Kingdom HC One Full time

    Customer Marketing LeadAs a key member of our team, you will play a vital role in shaping our customer journey and communications to families. Your primary responsibility will be to craft compelling communications and letters to our residents and families, generating customer feedback and insight, and developing action plans to support the improvement of our...


  • Darlington, Darlington, United Kingdom HC One Full time

    Customer Marketing LeadAs a key member of our team, you will play a vital role in shaping our customer journey and communications to families. Your primary responsibility will be to craft compelling communications and letters to our residents and families, generating customer feedback and insight, and developing action plans to support the improvement of our...

  • Marketing Director

    2 weeks ago


    Darlington, Darlington, United Kingdom Michael Page Marketing Full time

    Marketing Manager Role **Job Summary** We are seeking a highly skilled Marketing Manager to join our team at Michael Page Marketing. The successful candidate will play a pivotal role in driving the retail brand's presence and growth in the marketplace. **Key Responsibilities** * Develop and implement strategic marketing initiatives and plans to achieve...

  • Marketing Director

    2 weeks ago


    Darlington, Darlington, United Kingdom Michael Page Marketing Full time

    Marketing Manager Role **Job Summary** We are seeking a highly skilled Marketing Manager to join our team at Michael Page Marketing. The successful candidate will play a pivotal role in driving the retail brand's presence and growth in the marketplace. **Key Responsibilities** * Develop and implement strategic marketing initiatives and plans to achieve...

  • Marketing Director

    3 weeks ago


    Darlington, Darlington, United Kingdom Michael Page Marketing Full time

    Marketing Manager Job DescriptionThe Marketing Manager will play a pivotal role in driving the retail brand's presence and growth in the marketplace. This role will require strategic planning, team leadership, and excellent communication skills.Key Responsibilities:Develop and Implement Strategic Marketing Initiatives: Create and execute marketing plans to...

  • Marketing Director

    3 weeks ago


    Darlington, Darlington, United Kingdom Michael Page Marketing Full time

    Marketing Manager Job DescriptionThe Marketing Manager will play a pivotal role in driving the retail brand's presence and growth in the marketplace. This role will require strategic planning, team leadership, and excellent communication skills.Key Responsibilities:Develop and Implement Strategic Marketing Initiatives: Create and execute marketing plans to...

  • Marketing Director

    3 weeks ago


    Darlington, Darlington, United Kingdom Michael Page Marketing Full time

    Marketing Manager Job DescriptionThe Marketing Manager will play a pivotal role in driving the retail brand's presence and growth in the marketplace. This role will require strategic planning, team leadership, and excellent communication skills.Key Responsibilities:Develop and Implement Marketing Strategies: Create and execute comprehensive marketing plans...

  • Marketing Director

    3 weeks ago


    Darlington, Darlington, United Kingdom Michael Page Marketing Full time

    Marketing Manager Job DescriptionThe Marketing Manager will play a pivotal role in driving the retail brand's presence and growth in the marketplace. This role will require strategic planning, team leadership, and excellent communication skills.Key Responsibilities:Develop and Implement Marketing Strategies: Create and execute comprehensive marketing plans...


  • Darlington, Darlington, United Kingdom Ink Marketing | Tattoo Studio Marketing... Full time

    We are seeking a talented Wordpress Developer to join our team at Ink Marketing | Tattoo Studio Marketing...Key Responsibilities:Design and implement new features and functionality for Wordpress-based websitesBuild custom themes and plugins for WordpressConduct website performance tests and troubleshooting content issuesCollaborate with the design team to...


  • Darlington, Darlington, United Kingdom Ink Marketing | Tattoo Studio Marketing... Full time

    We are seeking a talented Wordpress Developer to join our team at Ink Marketing | Tattoo Studio Marketing...Key Responsibilities:Design and implement new features and functionality for Wordpress-based websitesBuild custom themes and plugins for WordpressConduct website performance tests and troubleshooting content issuesCollaborate with the design team to...

  • Marketing Director

    1 month ago


    Darlington, Darlington, United Kingdom Nigel Wright Group Full time

    About the Role:The Nigel Wright Group is seeking a talented Marketing Manager to lead the marketing function and drive growth for a leading consumer services organisation. This is an exciting opportunity to join a dynamic team and contribute to the company's success.Key Responsibilities:• Develop and implement marketing strategies to acquire and retain...

  • Marketing Director

    1 month ago


    Darlington, Darlington, United Kingdom Nigel Wright Group Full time

    About the Role:The Nigel Wright Group is seeking a talented Marketing Manager to lead the marketing function and drive growth for a leading consumer services organisation. This is an exciting opportunity to join a dynamic team and contribute to the company's success.Key Responsibilities:• Develop and implement marketing strategies to acquire and retain...