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Service Desk Support Specialist
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Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Cybit Full timeJob Title: Service Desk EngineerHours: 37.5 hours a week, Monday to FridayLocation: Based from our North Tynside or Thatcham office, requiring commutable distanceSalary: £22,308 to £24,000, depending on skills and experienceAbout the RoleWe're seeking a skilled Service Desk Engineer to join our End User Support team. As a key member of our team, you'll...
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Service Desk Engineer
2 months ago
About Cybit
For over 30 years, Cybit has been a leading provider of IT consultancy, technical support, and hosting solutions across the UK. We specialize in Cyber Security, Data & Analytics, and offer comprehensive IT services to businesses at every stage of their digital journey.
Our success is driven by our talented team of experts who are passionate about delivering exceptional customer experiences. We operate from three offices – Berkshire, Newcastle, and Belfast – and have a strong network of partnerships with leading technology vendors.
The Role: Service Desk Engineer - End User Support Apprenticeship
As a Service Desk Engineer Apprentice, you will play a vital role in providing technical support to our valued clients. You'll be responsible for resolving incidents and requests efficiently and professionally, ensuring customer satisfaction and adherence to service level agreements.
Responsibilities:
- Provide first-line technical support to end users via phone, email, and remote access.
- Diagnose and troubleshoot hardware, software, and network issues.
- Document incidents and resolutions in our ticketing system.
- Escalate complex issues to senior engineers when necessary.
- Contribute to the development of knowledge base articles and support documentation.
Requirements:
- Strong customer service skills with a passion for delivering exceptional experiences.
- Basic understanding of Microsoft Office Suite, Windows 10 Desktop, and 365 applications.
- A genuine interest in technology and its impact on businesses.
- Excellent communication skills, both written and verbal.
- Ability to work effectively as part of a team.
Benefits:
Cybit offers a competitive salary and benefits package, including:
- Bonus scheme
- Pension scheme
- Healthcare cash plan
- Company electric car scheme
- Cycle to work scheme
- Employee assistance programme
- Occupational sick pay
Diversity and Inclusion:
Cybit is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from individuals of all backgrounds.
