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Deputy Service Manager

2 months ago

St Leonards, East Sussex, United Kingdom Sanctuary Group Full time

Job Summary

We are seeking a highly skilled and experienced Deputy Service Manager to join our team at Sanctuary Group. As a Deputy Service Manager, you will play a key role in managing and developing our services to ensure they meet the needs of our customers.

Key Responsibilities

  • Service Management
    • Manage and develop our services to ensure they meet the needs of our customers
    • Recruit, develop, and train staff to ensure they have the skills and knowledge needed to deliver high-quality services
    • Develop and implement effective staff rotas to ensure our services are delivered efficiently and effectively
  • Quality Assurance
    • Promote best practice to ensure our services are delivered to a high standard
    • Ensure that our services are compliant with relevant legislation and regulations
  • Customer Relationships
    • Develop and maintain relationships with customers and external agencies to ensure our services meet their needs
    • Liaise with statutory and voluntary partners to ensure our services are delivered effectively
  • Operational Management
    • Support the Local Service Manager in managing the void process on any empty properties
    • Ensure that our services are delivered in a fully compliant way

Requirements

  • Experience
    • Proven management or supervisory experience gained within a social care environment
  • Qualifications
    • NVQ Level 3 in Health and Social Care or equivalent
  • Skills
    • Compassionate, understanding, and hard working with a hands-on approach to help achieve supportive outcomes
    • Good written and strong communication skills
    • Experience working with Mental Health
    • Prior knowledge of support planning, risk assessment, and safeguarding
    • Previous experience working under challenging circumstances
    • Confident user of IT systems

Benefits

  • Competitive Salary
  • At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata
  • A pension scheme with employer contributions
  • A variety of online discounts and rewards from major retailers
  • Health and well-being plans
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities