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Assistant Store Manager

2 months ago

Orpington, Greater London, United Kingdom Hotel Chocolat Full time

Hotel Chocolat is seeking a talented and motivated Assistant Store Manager to join our team. As a key member of our retail leadership team, you will play a vital role in driving sales and delivering exceptional customer experiences in our stores.

About the Role

  • Support the Store Manager in leading the Café and retail team to achieve sales and customer satisfaction targets.
  • Drive store sales and profit plan through effective communication and coaching of the team.
  • Maximise commercial opportunities in-store through timely implementation of promotions, offers, and marketing initiatives.

Requirements

  • Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
  • Demonstrable experience in high-service guest interaction.
  • Natural leadership qualities to get the best out of your high-performing team.
  • A passion for chocolate, our brand, and for delivering exceptional customer service.

What We Offer

  • A competitive salary and incentives based on performance.
  • 50% unlimited staff discount to treat yourself and your friends and family.
  • 70% discount off a stay in our Hotel in St Lucia.
  • Flexible working arrangements to balance work and personal life.
  • A chance to work in an exciting, innovative, and expanding company.